Senior Manager, IT Applications Support

Job Description

Description:

The Senior Manager, IT Application Support will lead global support for Amneal Pharmaceuticals’ enterprise and critical business applications, ensuring availability, performance, compliance, and user satisfaction across manufacturing, quality, R&D, supply chain, commercial, and corporate functions. This role manages a distributed team and strategic partners to deliver secure, compliant 24x6 support. The ideal candidate brings expertise in application operations, ITIL, vendor management, and regulated industry standards (FDA, SOX, GxP), with strong cross-functional collaboration skills.

Essential Functions:

Global Application Support Leadership

• Lead Level 2 and 3 support teams across the US, India, and Ireland.
• Ensure 24x7 coverage for critical applications with effective on-call and escalation protocols.
• Oversee incident, problem, and change management in alignment with ITIL standards.
  
  
  

Application Portfolio & Service Ownership

• Maintain operational health, upgrades, patches, and performance of global applications, including:
• ERP: JDE, SAP Business Objects
• Quality: Caliber QMS, LIMS
• Supply Chain: Coupa P2P, Manhattan WMS, Liaison EDI
• Commercial: Veeva CRM, corporate and marketing websites
  
  
  

Process Excellence & Continuous Improvement

• Standardize support processes, runbooks, and documentation for global consistency.
• Drive root cause analysis and implement preventive actions.
• Promote automation, monitoring, and self-service to reduce manual effort and improve resolution speed.
  
  
  

Stakeholder & Business Engagement

• Act as the primary escalation point for application performance and support concerns.
  
  
  

Additional Responsibilities:

• Conduct regular service reviews with business units to assess satisfaction, gather feedback, and align on priorities.
• Work closely with IT business partners to understand evolving needs and integrate them into support strategies.
• Ensure application support activities comply with SOX, FDA, GxP, and ITGC requirements.
• Maintain auditable change controls, incident records, and access management processes.
• Support internal and external audits with timely and accurate evidence.
  
  
  

Qualifications

Education:

• Bachelors Degree (BA/BS) Engineering - Preferred
  
  
  

Experience:

• 10 years managing enterprise application support in a global environment.
• 8 years leading distributed teams and overseeing vendor-managed services.
  
  
  

Skills:

• Strong knowledge of ITIL processes (Incident, Problem, Change, Release). - Expert
• Experience in regulated industries (pharmaceutical, biotech, or similar) with compliance frameworks like FDA, SOX, and GxP. - Advanced
  
  
  

Specialized Knowledge:

• ITIL v4 certification.
• Familiarity with DevOps practices and agile methodologies.
• Background in ERP, quality systems, and integration platforms.
  
  
  

The base salary for this position ranges from $155,000 to $170,000 per year. In addition, Amneal offers a short-term incentive opportunity, such as a bonus or performance-based award, with this position within the first 12 months. Amneal ranges reflect the Company’s good faith estimate of what Amneal reasonably believes that it will pay for said position at the time of the posting. Individual compensation will ultimately be determined based on a variety of relevant factors, including but not limited to, qualifications, experience, geographic location and other relevant skills.

At the heart of our Total Rewards commitment is a comprehensive, flexible and competitive benefits program for eligible positions that enables you to choose the plans and coverage that meet your personal needs. This includes above-market, diverse and robust health and insurance benefits to meet the varied needs of our employees as well as a significant 401(k) matching contribution to help our employees save for retirement. We also promote employee well-being with programs that help you enjoy your career alongside life’s many other commitments and opportunities.