What are the responsibilities and job description for the Manager, Retail Platform Onboarding position at Lensa?
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How you'll help us Keep Climbing (overview & key responsibilities)
At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.
Delta is transforming into a world-class retailer-reimagining how we sell and service flights and ancillary products to deliver a more personalized, seamless customer experience. To achieve this goal, Delta's Retail strategy is to consistently offer, sell, and service high-quality personalized products in the customer's channel of choice.
The Enterprise Solutions Retail Platform Onboarding team partners with internal and third-party channel teams to launch and scale modern retailing capabilities across the enterprise. Our team operates like a Software as a Service (SaaS) Professional Services group, supporting internal and third-party teams as they integrate to enterprise retailing capabilities. We serve as the bridge between business stakeholders and technical product teams-gathering requirements, coordinating delivery, and ensuring successful channel onboarding across the enterprise.
The Enterprise Solutions (ES) team is seeking a Manager of Retail Platform Onboarding that will lead channel integration with enterprise retail capabilities, enabling speed to market and flexibility for the company.
Responsibilities
Benefits
Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
If you have questions about this posting, please contact support@lensa.com
How you'll help us Keep Climbing (overview & key responsibilities)
At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.
Delta is transforming into a world-class retailer-reimagining how we sell and service flights and ancillary products to deliver a more personalized, seamless customer experience. To achieve this goal, Delta's Retail strategy is to consistently offer, sell, and service high-quality personalized products in the customer's channel of choice.
The Enterprise Solutions Retail Platform Onboarding team partners with internal and third-party channel teams to launch and scale modern retailing capabilities across the enterprise. Our team operates like a Software as a Service (SaaS) Professional Services group, supporting internal and third-party teams as they integrate to enterprise retailing capabilities. We serve as the bridge between business stakeholders and technical product teams-gathering requirements, coordinating delivery, and ensuring successful channel onboarding across the enterprise.
The Enterprise Solutions (ES) team is seeking a Manager of Retail Platform Onboarding that will lead channel integration with enterprise retail capabilities, enabling speed to market and flexibility for the company.
Responsibilities
- Lead and develop a team of highly skilled and motivatedindividuals
- Drive clear decisions and forward progress in ambiguous,fast-changing, and priority-rich environments
- Create and execute on Delta's Retail Onboarding roadmap
- Streamline, influence, and support channel onboarding toexisting retail functionality to enable value for the enterprise
- Collaborate with channels to document new functionality andcommunicate to IT delivery teams
- Communicate progress clearly to technical and commercialleaders and teams
- Minimum five years of airline, retail technology orequivalent experience required
- Strong business knowledge and technical skills with anin-depth understanding of product management
- Capable of managing multiple projects with limitedsupervision in a fast-paced environment
- Focused on results and can prioritize competing interestswith seemingly disparate goals
- Uses data to quantify problems, identify trade-offs anddevelop solutions
- Communicates in a timely, accurate and effective manner
- Must be performing satisfactorily in present position
- Consistently prioritizessafety and security of self, others, and personal data.
- Embraces diverse people,thinking, and styles.
- Possesses a high schooldiploma, GED, or high school equivalency.
- Is at least 18 years of ageand has authorization to work in the United States.
- BA/BSor advanced degree in a process or project management discipline such asBusiness Administration, Operations Research, Finance, or Engineering
- Prior experience leading anddeveloping a team in a commercial setting
- Airline retailing knowledge- PNR, ticket, order, revenue management
- Working knowledge of at leastone Delta internal or external channel preferred (Axis, OmniPro, Delta.com,SNAPP, GDS or 3 rd Party Agent application)
- Working experience with Agileproduct management methodology
- Data analytics and experiencebuilding performance tracking dashboards)
- Prior experience of managinga technology vendor
Benefits
Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitivesalary, industry-leading pro?t sharing program, and performanceincentives
- 401(k) withgenerous company contributions up to 9%
- Paid time offincluding vacation, holidays, paid personal time, maternity and parentalleave
- Comprehensivehealth bene?ts including medical, dental, vision, short/long termdisability and life bene?ts
- Family careassistance through fertility support, surrogacy and adoption assistance,lactation support, subsidized back-up care, and programs that help withloved ones in all stages
- HolisticWellbeing programs to support physical, emotional, social, and financialhealth, including access to an employee assistance program offeringsupport for you and anyone in your household, free financial coaching, andextensive resources supporting mental health
- Domestic andInternational space-available flight privileges for employees and eligiblefamily members
- Careerdevelopment programs to achieve your long-term career goals
- World-widepartnerships to engage in community service and innovative goals createdto focus on sustainability and reducing our carbon footprint
- BusinessResource Groups created to connect employees with common interests topromote inclusion, provide perspective and help implement strategies
- Recognitionrewards and awards through the platform Unstoppable Together
- Access to over500 discounts, specialty savings and voluntary benefits through Deltaperkssuch as car and hotel rentals and auto, home, and pet insurance, legalservices, and childcare
If you have questions about this posting, please contact support@lensa.com