What are the responsibilities and job description for the Manager, Retail Platform Onboarding position at Delta Air Lines and Careers?
HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)
At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.
Delta is transforming into a world-class retailer—reimagining how we sell and service flights and ancillary products to deliver a more personalized, seamless customer experience. To achieve this goal, Delta’s Retail strategy is to consistently offer, sell, and service high-quality personalized products in the customer’s channel of choice.
The Enterprise Solutions Retail Platform Onboarding team partners with internal and third-party channel teams to launch and scale modern retailing capabilities across the enterprise. Our team operates like a Software as a Service (SaaS) Professional Services group, supporting internal and third-party teams as they integrate to enterprise retailing capabilities. We serve as the bridge between business stakeholders and technical product teams—gathering requirements, coordinating delivery, and ensuring successful channel onboarding across the enterprise.
The Enterprise Solutions (ES) team is seeking a Manager of Retail Platform Onboarding that will lead channel integration with enterprise retail capabilities, enabling speed to market and flexibility for the company.
Responsibilities:
- Lead and develop a team of highly skilled and motivated individuals
- Drive clear decisions and forward progress in ambiguous, fast‑changing, and priority‑rich environments
- Create and execute on Delta’s Retail Onboarding roadmap
- Streamline, influence, and support channel onboarding to existing retail functionality to enable value for the enterprise
- Collaborate with channels to document new functionality and communicate to IT delivery teams
- Communicate progress clearly to technical and commercial leaders and teams
BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)
- Minimum five years of airline, retail technology or equivalent experience required
- Strong business knowledge and technical skills with an in-depth understanding of product management
- Capable of managing multiple projects with limited supervision in a fast-paced environment
- Focused on results and can prioritize competing interests with seemingly disparate goals
- Uses data to quantify problems, identify trade-offs and develop solutions
- Communicates in a timely, accurate and effective manner
- Must be performing satisfactorily in present position
- Consistently prioritizes safety and security of self, others, and personal data.
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 18 years of age and has authorization to work in the United States.
WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)
- BA/BS or advanced degree in a process or project management discipline such as Business Administration, Operations Research, Finance, or Engineering
- Prior experience leading and developing a team in a commercial setting
- Airline retailing knowledge – PNR, ticket, order, revenue management
- Working knowledge of at least one Delta internal or external channel preferred (Axis, OmniPro, Delta.com, SNAPP, GDS or 3rd Party Agent application)
- Working experience with Agile product management methodology
- Data analytics and experience building performance tracking dashboards)
- Prior experience of managing a technology vendor