IT Support Technician I

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Elevate your career at Marotta Controls, a New Jersey Top Workplace three years running! Dedicated to innovation, quality and excellence, we deliver cutting edge control systems for the Aerospace & Defense industry. At Marotta, we value bold thinking and teamwork, and we empower our employees to push boundaries while delivering top-tier solutions to our customers. Our team fosters a fun, collaborative culture where creativity and technical excellence thrive! Your next big opportunity starts here. Be part of a company where your work supports a mission that makes a difference—apply today !

IT Support Technician I

Essential Functions

The IT Help Desk is the central point of contact for all IT related incidents and service requests. The role of the IT Support Technician is to provide front line support for all staff. The IT Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The desktop support technician is required to track all support requests through a ticketing system and track all resolutions to issues. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, and in person.

Minimum Required Qualifications

• Demonstrated knowledge of building and configuring PCs and laptops, loading software, and conducting audits for unlicensed software
• Minimum 1-year experience or education equivalent
• Must be a US Citizen
  
  

Additional Desired Qualifications

• Network cabling experience is considered a plus
• Knowledge of JIRA Service Desk or a similar ticketing system a plus
  
  

Essential Or Primary / Key Responsibilities

• Complete work orders such as:
• Installing equipment
• Connecting and moving devices
• Installing disk drives, memory and other hardware components
• Software installations
• Install Windows OS on new computers
• Sets up technology for new hires
• Provide desktop, mobile device, phone and email usage support and training to new users
• Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment
• Adhere to policies for access control and security administration, including password troubleshooting and password resets
• Assemble, install, configure and test computer equipment
• Install and configure new IT equipment
• Resolve incidents and upgrade different types of software and hardware
• Excellent verbal and written communication skills
• Good problem-solving and critical-thinking skills
• Able to work in a team as well as independently
• Experienced in providing professional and courteous customer service
  
  

Work Environment

• This job interacts both in a professional office environment and a manufacturing/machine shop environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, as well as environments inclusive of the appropriate eye, hearing and foot protection (as required).
• This is a full-time position. On-call rotation and occasional weekend support is expected.
• This position is based in our Parsippany location and may require occasional travel to our Montville office location.
• No regular travel is expected for this position
  
  

Physical Requirements

• While performing the duties of this job, the employee is regularly required to see, talk, and hear
• The employee is frequently required to reach and lift with hands and arms, and to use hands to finger, handle or feel
• The employee is regularly required to sit, stand, walk, bend, turn, etc., and move about the facility
• The employee may be required to lift, push, pull and/or move items weighing up to 25 pounds
  
  

This position is at our Parsippany, NJ corporate office’s location.

Salary Range: $25.01-$29.79

Many of our contracts require proof that you are a U.S. citizen and/or that an export license has been obtained for employees who are citizens of certain countries. Your employment, both initially and continually thereafter, is conditioned on production of such proof of citizenship and/or any export license that may be required to comply with any and all applicable laws, regulations, or executive orders, or required by Federal, State, or local government contracts.

At Marotta Controls, we are committed to a fair, performance-driven compensation approach that promotes consistency across all levels of our organization. We ensure that pay decisions are free from bias, based on objective criteria, and are regularly reviewed.

Your level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, experience, and internal consistency.

Additionally, we offer a highly competitive compensation package for this opportunity, including incentive compensation and a comprehensive suite of premium benefits. These include medical, prescription, dental, vision, life, and disability insurance, a 401(k) plan with company match, tuition assistance, paid vacation, sick and personal days, paid holidays, and flexible scheduling options such as compressed workweeks. We value and reward employee achievements and host multiple engagement events each quarter to foster a strong, supportive workplace culture.

If you are looking to grow or accelerate your career and be part of a best in class organization while enjoying a work-life balance, please visit our website at www.marotta.com to learn more about us and to apply. Check out all of our openings at https://marotta.com/job-openings/

VETERANS ARE ENCOURAGED TO APPLY

No agencies, please.

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