IT Help Desk Technician

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Job SummaryWe are seeking a motivated IT Help Desk Technician to provide technical support, troubleshooting, and maintenance for both office and remote workstations. This entry-level position is ideal for a tech-savvy individual who enjoys solving problems and delivering excellent user support.

Key Responsibilities

• Troubleshooting: Diagnose, analyze, and resolve hardware and software issues involving desktops, laptops, printers, and peripheral devices.
• Software Support: Install, configure, and maintain Windows 10/11 operating systems and company software applications.
• Ticket Management: Monitor, document, and resolve user support requests through the ticketing system while providing timely updates to staff.
• User Setup: Assist with employee onboarding by preparing hardware, setting up user accounts, and performing basic network troubleshooting.
• End-User Support: Provide both on-site and remote technical support to employees as needed.
  
  

Qualifications

• Experience: 0–2 years of experience in technical support, customer service, or a related field.
• Technical Skills: Working knowledge of Windows OS, Microsoft Office/Microsoft 365, and basic networking concepts (TCP/IP).
• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• Abilities: Strong communication skills, patience, and a proactive problem-solving mindset.
• Salary range: $45,000 - $60,000 Annualized
  
  

Benefits: Our comprehensive benefits package for full-time employees includes, but not limited to, medical (with multiple plan options), dental, and vision insurance, paid time off, a 401(k) with company matching contributions, Paid Parental leave, life insurance and more. Part time employees are eligible for 401(k) and any local/state leave plans. Union positions are subject to the benefits outlined in their Collective Bargaining Agreement.

Nexstar Media Group, Inc. (NASDAQ: NXST) is a leading diversified media company that produces and distributes engaging local and national news, sports and entertainment content across its television and digital platforms, including more than 310,000 hours of programming produced annually by its business units. Nexstar owns America’s largest local television broadcasting group comprised of top network affiliates, with 200 owned or partner stations in 116 U.S. markets reaching 220 million people. Nexstar’s national television properties include The CW, America’s fifth major broadcast network, NewsNation, our national news network providing “News for All America,” popular entertainment multicast networks Antenna TV and Rewind TV, and a 31.3% ownership stake in TV Food Network. The Company’s portfolio of digital assets, including its local TV station websites, The Hill and NewsNationNow.com, are collectively a Top 10 U.S. digital news and information property. For more information, please visit nexstar.tv.

EEO Statement: All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

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