What are the responsibilities and job description for the IT Help Desk position at monday.com?
Description
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000 customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
We are looking for an IT Help Desk who'll be helping our employees with their technology needs throughout their time at monday.com. This person will be a part of the global IT team, supporting 1,600 internal users and responding to all Help Desk tickets in a dynamic environment. Maintaining an active inventory of all IT assets, setting up new users, and assorted other IT related tasks.
Please note this is a hybrid role based out of our NYC office and requires 4 days in office.
About The Role
What Monday.com Can Offer You
For New York City-based hires only: Compensation Range: $65,000 - $85,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.
monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000 customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
We are looking for an IT Help Desk who'll be helping our employees with their technology needs throughout their time at monday.com. This person will be a part of the global IT team, supporting 1,600 internal users and responding to all Help Desk tickets in a dynamic environment. Maintaining an active inventory of all IT assets, setting up new users, and assorted other IT related tasks.
Please note this is a hybrid role based out of our NYC office and requires 4 days in office.
About The Role
- Provide 1st level support to all monday.com employees around the world.
- Respond to IT support tickets, troubleshoot hardware and software problems with Apple and Microsoft products, both on-site and remote within SLAs.
- Resolving emergency or unplanned support activities (fixing meeting room hardware, helping users with urgent laptop issues, etc.)
- Support internal users in order to solve problems related to their workstations.
- Provide basic network assistance LAN, Wireless, VPN.
- Configure, install and maintain all office technical equipment, including laptops, printers, monitors and other IT peripherals.
- Work with A/V conferencing systems to support internal/external meetings or company events as needed.
- 2 years of experience working with IT systems, networks, and related technologies (macOS, Chrome, Google Workspace, Ticket management via Jira/Atlassian or similar, hardware experience)
- Excellent ability to install, administer and troubleshoot computer hardware, software
- Solid understanding of G-suite/Microsoft Office 365
- Experience with Okta
- Working knowledge of A/V conferencing systems (Zoom, Crestron)
- Customer service oriented, strong communication skills and ability to work in fact paced environment
- Excellent analytical and problem solving skills with attention to details
- Advanced troubleshooting and multi-tasking skills
- Knowledge in JAMF - advantage
- Exceptional organizational and time management skills
What Monday.com Can Offer You
- Fully dedicated learning and development team that provides opportunities for employees to grow, gain new skills, master AI tools, and participate in workshops
- Opportunity to join an innovative, proven company with big ambitions, competitive salary and benefits, bonus potential, and some roles are eligible to take part in the company equity incentive program
- Award winning work environment - named a "Best Place to Work" by Built In as well as "Great Place To Work" certified
- We foster inclusion and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
- A global work environment with offices in New York, Tel Aviv, London, Sydney, São Paulo, Tokyo, and more
For New York City-based hires only: Compensation Range: $65,000 - $85,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.
monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
Salary : $65,000 - $85,000