IT Computer Analyst

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IT Computer Analyst

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IT Computer Analyst

Salary

$72,841.00 - $75,000.00 Annually

Location

Boca Raton, FL

Job Type

Full-Time

Job Number

04425

Department

City Manager - Admin, IT, MS

Division

PC Systems & Networking 04/02901

Opening Date

09/25/2025

Closing Date

9/28/2025 11:59 PM Eastern

FLSA

Exempt

Bargaining Unit

X

• Description
• Benefits
• Questions
  
  

General Statement of Job

This position performs complex technical support of computer equipment, including updates, distribution of new equipment, as well as support software used by end users. Work is performed under direct supervision and involves the use of logic, testing, and troubleshooting of information systems.

Essential Functions

• Maintain and update inventory of computer assets within the IT service desk software for assigned area of support.
• Perform imaging of new computers and install software required for each computer as needed per assigned area of support.
• Installs and maintains printers and peripheral devices as needed for assigned areas of support.
• Provide technical support to end user technical support for hardware and software systems in assigned areas.
• Complete assigned IT service desk tickets as required to support staff in areas of support.
• Assists with cybersecurity related tasks as assigned.
• Identify and correct hardware and software issues.
• Documents procedures, troubleshooting steps and issue resolution, process changes, and create knowledge-base articles in IT service desk software
  
  

Financial Responsibilities

• Accountable for inventory/property management
• Responsible for submitting proper paperwork for petty cash, such as mileage reimbursement
  
  

Knowledge Of

Knowledge, Skills and Abilities

• Windows and MAC operating systems, as well as common office applications, such as Microsoft Office
• Knowledge and practical experience with computer hardware, including desktops, laptops, printers, mobile phones, tablets, and peripherals
• Diagnostic tools to resolve common network or computer related issues, such as connectivity and configuration issues.
• Basic administrative duties including written reports, memorandums, letters and electronic correspondence, interaction with customers, and communication through telephone and meetings.
  
  

Skilled In

• Use of a variety of Microsoft Office Suite products to include Word, Excel, and Outlook, at an intermediate degree of proficiency
• Use of office equipment such as a computer, scanner, and copier
• Proficiency in Active Directory, Group Policy, and other network management tools
• Hardware and software troubleshooting
• Excellent customer service aptitude to assist with troubleshooting for end user support
  
  

Ability To

• Multitask and prioritize tasks effectively in a fast-paced environment
• Communicate technical information in a non-technical method to support end users.
• Analyze complex problems and develop, recommend and implement solutions
• Follow basic technical documentation as provided by supervisor or vendors for use of computer resources.
• Work a flexible work schedule that includes weekdays, weekends, evenings, and an on-call rotation as needed.
• Acquire competency in the use of departmental computer software
• Establish and maintain effective working relationships with City Officials, employees, and the general public
  
  

Minimum And Preferred Qualifications

• Bachelor’s degree from an accredited college or university AND
• Three (3) years of experience in computer desktop support or related field with familiarity of network infrastructure
• Possession of one (1) or more of the preferred CompTIA Certifications:
• IT Fundamentals
• A
• Network
• Security
• State of Florida Class “E” driver’s license
  
  

Additional experience is accepted as a minimum requirement in lieu of the postsecondary degree on the following basis: additional four (4) years in lieu of the bachelor’s degree, and additional two (2) years in lieu of an associate degree.

Preferred Qualifications

• Post-secondary from an accredited college or university in an area of study such as Computer Science, Information Technology, Computer and IS Security, Computer Information Systems, or related field is preferred
• Four (4) or more total years of direct experience in computer desktop support or related field is preferred
  
  

Post Offer Pre-employment Screening Requirements

Final offer and employment are contingent upon successful completion of the following post-offer, pre-employment screening items:

• Criminal background check
• Education Verification
• Employment Verification
• Certification/License Verification
  
  

When Assigned To Police Services Additional Screening Requirements Include

• FDLE/CJIS background check and security exam
• Polygraph examination
• Fingerprinting
  
  

The City of Boca Raton is an Equal Opportunity (https://www.myboca.us/1226/Equal-Employment-Opportunity) , Inclusive, Veteran's Preference Employer and Drug Free Workplace. It is the policy of the City of Boca Raton to prohibit discrimination on the basis of race, color, religion, gender, gender identity or expression, marital status, age, national origin, disability, pregnancy, familial status, sexual orientation, genetic information, or any other status or condition protected by applicable federal, state or local laws.

Benefits Summary

Full-Time Non-Bargaining Employees

ANNUAL LEAVE: Shall accrue prior to an employee attaining permanent status in the classified service, and may be used after six (6) months of employment at the sole discretion of the Department Head, but it shall not be paid out upon resignation or termination unless the employee has attained permanent status (one full year). The maximum accrual is 360 hours.

Year of ServiceAccrual

0 to 5 full years8 hours per month

5 to 10 full years10 hours per month

10 to 15 full years12 hours per month

15 full years and over14 hours per month

CASH OUT OF ANNUAL LEAVE: Employees who have attained permanent status shall be permitted to cash out up to forty (40) hours of accrued and unused Annual Leave, either in a single lump sum payment or two or more partial payments, each fiscal year.

SICK LEAVE: 8 hours per month. Any hours in excess of 960 will be paid off annually at 50%. Upon retirement, employees with a minimum of 5 years continuous service will receive 50% of sick leave balance. Termination for reasons other than retirement shall be entitled to payment for accrued, but unused sick leave, as follows:

Years of servicePercentage

Less than 2 full years0%

2 to 5 full years10%

5 to 10 full years20%

10 full years or more30%

Retirement (normal, early or disability)50%

HEALTH INSURANCE (Premiums): Employee Medical (Base Plan) - Paid 100% by City. Employee contributions are required for the buy up employee coverage plans. Employee Dental (DHMO or Basic PPO Plan) & Vision (Basic Plan) paid 100% by City. Employee contributions are required for the Employee Dependent(s) for the Medical, Dental, & Vision Plan.

CONTINUOUS SERVICE BENEFIT: As of December 1 each year - Paid during the month of December.

Year of ServiceBenefit

5 to 10 full years$600 annually

10 to 15 full years$800 annually

15 full years and over$1,100 annually

RETIREMENT PLANS: The two pension/retirement options are listed below:

• An option to enroll in a Defined Contribution Retirement Plan. The Defined Contribution Retirement Plan will not require a mandatory contribution. The City will contribute seven (7%) percent of the annual base wages annually. The vesting period for this plan shall be one (1) year from date of hire in the classified service, which coincides with your one-year probationary period.
• An option to enroll in a Defined Benefit Retirement Plan option is available. There is a ten (10) year vesting period with a multiplier of 2.00% at normal retirement and a mandatory seven and three-quarters (7.75%) percent employee contribution.
• The two (2) options will be fully explained prior to an irrevocable selection.
  
  

Optional: 457 Deferred Compensation Savings Plan is available.

HOLIDAYS: 15 per year: 12 recognized holidays and 3 floating days which are allocated for the fiscal year beginning October 1, to all 8 hour per day employees. Employees hired between October 1 and March 31 shall receive 3 floating holidays. Employees hired between April 1 and September 30 shall receive 1.5 floating holidays. Floating holidays must be used within the fiscal year. Non-task employees working 10-hour days receive 10, 10-hour paid holidays but do not receive floating holidays.

FUNERAL LEAVE: Up to 3 workdays - In State; Up to 5 workdays - Out of State

TUITION REIMBURSEMENT: Full-time employees are eligible for tuition reimbursement as outlined in the City’s Tuition Reimbursement Policy which is available in Human Resources and subject to the availability of departmental funds.

MILITARY LEAVE: Members in military reserve units who attend annual training are entitled to paid leave not to exceed 30 days each calendar year.

EAP: Employees, spouses, and eligible dependents have access to five (5) face-to-face sessions with a counselor through Cigna's Employee Assistance Program (EAP). Services include assistance with legal, financial, parenting, elder care, pet care, and identity theft.

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