Inside Sales

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Job Summary

Develops customer service objectives to meet customer expectations for products, services, and long-term partnerships, and assists in directing sales and business functions for your dedicated branch and other branches.

Job Duties And Responsibilities

• Manages and maintains price structures and discounts in Salesforce consistent with account volumes, operating income goals, and customer assignments.
• Interfaces with outside sales, customers, and branch staff to discuss open orders, inventory, pricing, availability, and delivery of products.
• Communicates any changes on open orders and potential new orders to the Manufacturing, Inside Sales, and Outside Sales teams.
• Participates in resolving customer concerns and follows-up to ensure customer satisfaction.
• Develops and manage daily pricing strategy to work with sales personnel in administering contracts, project bids, and MRO agreements.
• Stays informed of new markets, products, services, warranties, competition, regulations, and other general information related to current sales trends.
• Reviews new sales leads & bids and reports results to Inside Sales Manager or Branch Manager.
• Communicates customer sales, concerns, and requirements to Outside Sales team.
• Consults with engineering and quality staff on regulation requirements or design changes.
• Prices all RFQ opportunities.
• Coordinates all purchased products with vendors and purchasing department.
• Performs other related duties as assigned.
  
  

Job Specifications

Skills

• Thorough understanding of business ethics.
• Ability to learn all Lamons’ and competing products.
• Knowledge of competitive landscape.
• Ability to learn production processes and flow of product.
• Conflict resolution and problem-solving skills.
• Strong verbal and written communication skills.
• Basic knowledge in math conversions and measurements for product dimensions.
  
  

Technical Systems & Modules

• Salesforce
• Syteline
• Microsoft Office; PowerPoint, Word, Excel, SharePoint, Outlook
• Zoom
• Microsoft Teams
• Adobe Acrobat
• Tableau
  
  

Education

• Required: Bachelor’s degree in Marketing, Sales, Business, or related field.
  
  

Work Experience

• Preferred: 3years’ experience as an Inside Sales Representative preferably in the Petro-Chemical, PVF, Renewable, Distribution, Manufacturing industry.
• Required: 2 years of customer service, sales or marketing experience, preferably in the Petro-Chemical, PVF, Renewable, Distribution, Manufacturing industry.
  
  

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
  
  

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