What are the responsibilities and job description for the Helpdesk position at Lensa?
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Job Description
Job Description
A large healthcare company is looking for a Helpdesk Analyst to join their team to provide telephone and email support to end users. This person will be working in a 24/7 inbound call center. He/she will be providing level 1 support to both hospital staff members and patients. The candidate will be responsible for active directory, imaging machines, and network/ application issues in a Windows environment. All shifts are open, and this will be a hybrid model, 2 days onsite, 3 days WFH. The schedule is second shift Sunday-Thursday flex start and end time between 2-3PM and 10-11:30PM.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills And Requirements
Exceptional customer service and communication skills
Aptitude and interest in learning IT/Helpdesk
Experience working in a corporate environment using Microsoft Word, Excel, etc. A Certified
Experience working in a Helpdesk role providing tier 1 support and troubleshooting
EPIC and MAC experience
Experience in a hospital environment
Bachelor's degree null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
If you have questions about this posting, please contact support@lensa.com
Job Description
Job Description
A large healthcare company is looking for a Helpdesk Analyst to join their team to provide telephone and email support to end users. This person will be working in a 24/7 inbound call center. He/she will be providing level 1 support to both hospital staff members and patients. The candidate will be responsible for active directory, imaging machines, and network/ application issues in a Windows environment. All shifts are open, and this will be a hybrid model, 2 days onsite, 3 days WFH. The schedule is second shift Sunday-Thursday flex start and end time between 2-3PM and 10-11:30PM.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills And Requirements
Exceptional customer service and communication skills
Aptitude and interest in learning IT/Helpdesk
Experience working in a corporate environment using Microsoft Word, Excel, etc. A Certified
Experience working in a Helpdesk role providing tier 1 support and troubleshooting
EPIC and MAC experience
Experience in a hospital environment
Bachelor's degree null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
If you have questions about this posting, please contact support@lensa.com
