Front Desk & Intake Coordinator

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Ascend utilizes the principles of Applied Behavior Analysis (ABA) while elevating the outcomes for individuals diagnosed with ASD. Ascend is committed to the success of each child, as well as the entire family. At Ascend, our mission to prepare kids and families for what’s next.

The Front Desk & Intake Coordinator serves as the first point of contact for families and visitors, ensuring a welcoming, professional, and efficient experience at our center. This role supports the full intake lifecycle, daily scheduling operations, and general administrative functions that help the center run smoothly.

Job Duties/Responsibilities

• Manage all front desk responsibilities Monday-Friday from 8:00-4:30pm
• Answer incoming telephone calls of prospective customers while offering information to inquiries and supporting the intake of new customer enrollment requests
• Manage new customer enrollment process, including intake documentation collection and review, primarily via CRM software
• Support existing customers via excellent customer service from regular check-in calls and ad hoc communication
• Perform various forms of clerical work that include filing, copying, faxing and maintaining excel spreadsheets
• Perform scheduling updates daily via practice management platform
• Schedule evaluations, meetings, and consultations for clients as well as center tours
• Coordinate client enrollment activities in partnership with the Operations Manager
• Provide email support to employees and clients regarding scheduling and other service-related issues, primarily via ticketing software
• Provide coverage for center-based clients, as needed
• Maintain confidentiality and handle client information in accordance with HIPAA and organizational policies
  
  

Qualifications

• 2 years of customer service experience and/or in a healthcare intake role; experience with health insurance billing preferred
• Ideal candidate has experience in behavioral health and/or healthcare services
• Associate or bachelor degree preferred
• Excellent verbal and written communication skills
• Familiarity with technology-enabled operations (practice management systems, CRM, etc.)
• Strong sense of independence and self-motivation to consistently exceed set targets
• Ability to effectively prioritize, organize, and perform a variety of concurrent tasks
• Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint applications and CRM tools
  
  

Required Skills/Abilities

• Enthusiastic personality that will engage clients
• Ability to collaborate and communicate with BCBAs, support staff, parents, and clients in a positive and constructive way
• Excellent organizational skills
• Ability to plan, manage, and work with clients when necessary
• Proficient with Microsoft Outlook, Excel, Word, and PowerPoint applications, CRM tools and other related software required for recordkeeping and documentation
  
  

Physical Requirements

• Prolonged periods of standing and sitting throughout the home and/or classroom
• Must be able to lift to 45 pounds at a time
• Must be able to sit and stand on the floor throughout the day, and bend, kneel, or squat to be at eye level with clients
  
  

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