Front Desk & Intake Coordinator

Ascend utilizes the principles of Applied Behavior Analysis (ABA) while elevating the outcomes for individuals diagnosed with ASD. Ascend is committed to the success of each child, as well as the entire family.Job Duties/Responsibilities:Manage all front desk responsibilities Monday-Friday from 8:00-4:30pmAnswer incoming telephone calls of prospective customers while offering information to inquiries and supporting the intake of new customer enrollment requestsManage new customer enrollment process, including intake documentation collection and review, primarily via CRM softwareSupport existing customers via excellent customer service from regular check-in calls and ad hoc communication Perform various forms of clerical work that include filing, copying, faxing and maintaining excel spreadsheetsPerform scheduling updates daily via practice management platform Schedule evaluations, meetings, and consultations for clients as well as center toursCoordinate client enrollment activities in partnership with the Operations ManagerProvide email support to employees and clients regarding scheduling and other service-related issues, primarily via ticketing software Provide coverage for center-based clients, as needed Qualifications:2 years of customer service experience and/or in a healthcare intake role; experience with health insurance billing preferredIdeal candidate has experience in behavioral health and/or healthcare servicesAssociate or bachelor degree preferredExcellent verbal and written communication skillsFamiliarity with technology-enabled operations (practice management systems, CRM, etc.)Strong sense of independence and self-motivation to consistently exceed set targetsAbility to effectively prioritize, organize, and perform a variety of concurrent tasksProficiency with Microsoft Outlook, Excel, Word, and PowerPoint applications and CRM toolsRequired Skills/Abilities:Enthusiastic personality that will engage clientsAbility to collaborate and communicate with BCBAs, support staff, parents, and clients in a positive and constructive wayExcellent organizational skillsAbility to plan, manage, and work with clients when necessaryProficient with Microsoft Office Suite or related software as required for recordkeeping and documentationPhysical Requirements: Prolonged periods of standing and sittingMust be able to lift to 45 pounds at a time  Must be able to sit and stand on the floor throughout the day, and bend, kneel, or squat to be at eye level with clients Powered by JazzHRnQofLKHkGF

Salary : $20 - $24