What are the responsibilities and job description for the Enterprise Knowledge Ops Manager position at Lenovo and Careers?
General Information
- United States of America - North Carolina - Morrisville
Why Work at Lenovo
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
Description and Requirements
About the Position
We are in need of an Enterprise Knowledge Operations Manager to oversee the end-to-end lifecycle of enterprise knowledge content, ensuring governance, quality, and optimal user experience. In this position you will drive continuous improvement and adoption of knowledge management practices across business units, championing our maturity standards and governance by design. This position is remote, will have core working hours in EST and is part of a global organization.
Key Responsibilities
- Provide frontline support for EKM platform users, addressing inquiries promptly and resolving usage-related issues across the entire knowledge lifecycle
- Enforce knowledge maturity standards and governance policies to ensure consistent content quality throughout the platform
- Lead knowledge governance, driving the creation, update, and retirement of relevant knowledge assets
- Gather feedback from users and stakeholders to inform platform functionality upgrades and refinements in knowledge governance
Basic Qualifications
- 2 years of Experience supporting content governance and taxonomy frameworks in enterprise environments
- 3 years handling global Digital Transformation technical operations and support
- Bachelor's Degree in Engineering, Computer Science, Information Technology, Data Science or related field
Preferred Qualifications
- 5 years of Experience handling global Digital Transformation technical operations and support
- Strong attention to detail and accuracy in handling access data and permissions
- Working Experience defining AI-readiness: structured content, semantic tagging, and data quality for NLP
- Proficiency with data governance tools
- Heavy user of agentic AI or development frameworks
- Understanding of data platforms, analytics and AI technologies across products such as Google Gemini, GPT, Anthropic Claude, Grok, Devin AI, AgentForce, Microsoft Copilot Studio, GitHub CoPilot, Google Antigravity, Cursor, Glean, CrewAI
- Proven ability and comfort presenting to a variety of audiences from business stakeholders to Executives
- Experience with tools and frameworks such as Prometheus, Grafana, OpenTelemetry, ServiceNow, or Runbook Automation platforms
- Proficiency with Product Management and Collaboration tools: Figma, Jira, Confluence, Notion, SharePoint, Excel
- Cultural Competency working across Chinese, American, Desi, European, and South American cultural contexts, ensuring messages are communicated with clarity and tact
- Certifications are a plus: CAPM, PMP, PMI-ACP, SAFe, CSM, PRINCE2
- Bilingual proficiency with Mandarin and English is a plus
The base salary budgeted range for this position is $125-155k. Individuals may also be considered for bonus and/or commission. This is a remote position that will have core working hours in EST.
Lenovo’s various benefits can be found on www.lenovobenefits.com.
In compliance with Colorado's EPEWA, the expected application deadline for this position is February 2, 2025. This applies to both external and internal candidates.
- United States of America - North Carolina - Morrisville
Salary : $125,000 - $155,000