District Manager

Department: Operations

Reports to: COO

FLSA Status: Exempt

Location: Memphis, TN

Company: Lenny's

About Us

GOSH Enterprises is a dynamic, rapidly growing company that oversees a family of brands:

• Charleys: A 850 unit restaurant brand known worldwide for serving the #1 Philly Cheesesteak in the World
• BIBIBOP Asian Grill: An award-winning, 80 unit Korean-inspired fast casual restaurant concept
• Lenny's Grill & Subs: A Memphis-based 60 unit chain serving high-quality deli and hot subs
• Charleys Kids Foundation: A nonprofit partnering with organizations around the world to provide food, education, and mentorship to at-risk children
• Solar Planet: A company providing solar field advisory and installation services
  
  

At GOSH Enterprises, we believe our people are our greatest asset. Our Operations team is responsible for delivering a consistent, high-quality guest experience and driving profitable growth across our restaurant system.

Position Summary

The District Manager for Lenny's provides hands-on leadership for a market of restaurants, working directly with General Managers to deliver strong sales, controllable profit, and operational excellence in every location. This role owns the health of the market — from staffing and training to safety and financial performance — and is accountable for building strong, well-run restaurant teams that consistently exceed customer and team member expectations.

This is the right role for someone who thrives in a fast-paced, field-based environment, enjoys coaching and developing people, and takes ownership of results across multiple locations.

Essential Functions

Leadership & Restaurant Operations

• Provides leadership for each store manager in the market to ensure customer and team satisfaction
• Leads the way by working with each General Manager to deliver restaurant sales and controllable profit, and to meet targeted flow-thru goals in each restaurant
• Utilizes available reports to identify opportunities, encourages a top-line orientation through operational focus, and ensures that correct operational procedures are followed
• Partners with each GM to continuously grow sales and increase profitability over the previous year
  
  

Coaching, Training & Development

• Accountable for coaching and training store management teams to maximize operational excellence
• Supports training initiatives, is involved in the process for new employee orientation, and monitors training processes to ensure quality training of team members and managers
• Committed to providing development opportunities for team members and managers
  
  

Staffing

• Aggressively develops and maintains store staffing levels
• Maintains full management staffing for each restaurant and commits to the selection programs and processes
  
  

Safety, Security & Facilities

• Manages to execute the highest standards of OSHA, local health and safety codes, and company safety and security policy
• Works to create and maintain a safe environment for both employees and guests
• Exhibits ownership when working with management teams to resolve Repairs & Maintenance issues, determines causes, identifies trends, and communicates issues forward
  
  

Culture & Recognition

• Champions recognition and motivation efforts throughout the market
  
  

Qualifications

Required

• 3-5 years of successful multi-unit operational management experience in the fast casual or quick service restaurant industry
• History of successfully opening multiple new restaurant locations
• Minimum Education Requirement: Associate's degree (AA) or equivalent two-year degree
• Strong time management and problem-solving skills
• Proficiency or ability to become trained across a wide spectrum of competencies (Operations, Marketing, store financials)
• Strong written, verbal, and interpersonal communication skills to positively influence others
• Demonstrated track record of workplace achievement in the selection, coaching, and development of managerial employees
• Proven ability to drive financial performance, customer and employee satisfaction
• Strong understanding of P&L statements, cost of goods, labor and scheduling, as well as the use of tools/systems to track and analyze performance
• Computer literate and familiar with restaurant management software (Microsoft Office, Restaurant 365 or similar)
  
  

Benefits Offered

• Generous paid time off
• Health insurance
• Dental insurance
• Healthcare spending account (HSA)
• Retirement benefits or accounts
• Gym memberships or discounts
• Employee discounts
  
  

GOSH is committed to providing reasonable accommodations to qualified individuals with disabilities in the application process and throughout employment, as required by applicable law. If you require assistance or accommodation, please inform us so we can ensure your needs are met. We are proud to be an Equal Opportunity Employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, veteran status, or any other protec