What are the responsibilities and job description for the Consumer Support Consultant II position at Lennox International?
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
The Compensation range for this position is approximately $45,050 - $55,650 and will be based on the candidate’s qualification, experience, and education.
General Summary:
Works independently to handle a variety of incoming consumer inquiries on Residential HVAC products through a Contact Center. This position responds to questions and requests for information regarding products and dealers to provide the best customer experience possible.
Duties include, but are not limited to:
- Professionally responds to pre-sales and/or post-sales questions from consumers of residential equipment
- Interprets and explains the terms of product warranties
- Provides product information to the consumer that may include discussing the differences in products, product capabilities and features and benefits
- Provide product documentation to consumer if requested
- May assess needs and suggest/promote alternative products or services
- Guide the consumer to the dealer if dealer services are required
Education and Experience:
Requires a high school diploma or equivalent. Entry level. Bachelor’s degree preferred.
Must also have the following demonstrated knowledge, skills, and abilities:
- Must be able to work in a fast-paced goal-oriented environment
- Excellent written and verbal communication skills, including effective listening skills
- Excellent presentation and customer service skills
- Excellent analytical and troubleshooting skills
- Excellent ability to handle and diffuse difficult customer situations
- Ability to multitask and prioritize multiple technical requests
- Proficient in Microsoft Office Suite. Experience with SAP is preferred
#LI-Hybrid
#LI-CG1
Salary : $45,050 - $55,650