What are the responsibilities and job description for the Analyst - Order Management position at Lennox International?
Company Profile
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
Job Description
- Serve as the primary point of contact for customer order-related inquiries via email or CRM.
- Create, process, and manage customer orders accurately in SAP ERP.
- Manage order modifications, shipping updates, and ensure timely fulfillment and delivery tracking.
- Analyze the backlog orders and fulfil the orders by cross shipping.
- Reach out to internal stakeholders to fix the order blocks & handle returns and process credit/debit notes or billing corrections as necessary.
- Analyze the warranty claims to approve or decline basis standard operating procedure.
- Share periodic reports with the stakeholders on Open orders & Warranty claims etc. as required.
- Ensure accuracy and completeness in all transactions and documentation.
- Proactively identify and implement process improvements in the order management workflow.
- Build and maintain strong relationships with internal stakeholders to support customer satisfaction and operational excellence.
- Ensure compliance with company policies, procedures, and audit requirements.
Qualifications
- 4 to 6 years of experience in Order Management or related roles.
- Strong knowledge on MS suite (Word, Excel & PowerPoint).
- Excellent problem-solving, analytical, and organizational skills.