Order Management Analyst

Order-to-Cash Specialist (Billing & Customer Accounts)

Finance / Operations

Overview

We are seeking an Order-to-Cash Specialist to take ownership of key activities between order processing and invoice completion for complex customer accounts. This role is focused on ensuring billing accuracy, improving invoice readiness, and minimizing delays that impact cash flow.

The position requires someone who can work across teams, communicate effectively with customers, and apply sound judgment in situations where processes may not be clearly defined.

Key Responsibilities

• Manage the flow of orders through to invoice readiness for high-value or complex accounts
• Ensure billing details are accurate, complete, and aligned with agreed customer terms
• Coordinate with internal teams (sales, operations, supply chain, finance) to resolve discrepancies or delays
• Proactively communicate with customers regarding invoicing, documentation, and payment expectations
• Identify and address issues that may delay invoicing or payment before they impact collections
• Support smooth transitions to collections by ensuring clean, accurate account handoffs
• Work within and improve manual or semi-automated billing processes where needed
• Monitor account activity and flag risks related to invoicing accuracy or timing

What Success Looks Like

• Timely and accurate invoice generation across assigned accounts
• Fewer preventable billing errors or disputes
• Reduced delays in customer payments due to upstream issues
• Improved coordination between internal teams and downstream collections

Required Experience

• 3–5 years of experience in order-to-cash, billing operations, accounts receivable, or a similar function
• Experience managing complex customer accounts that require coordination across multiple stakeholders
• Familiarity with manual invoicing workflows and how operational factors can impact billing timing
• Strong communication skills, with the ability to engage customers on invoicing and payment-related topics
• Experience working with ERP systems (SAP or S/4HANA preferred)
• Ability to manage priorities independently and operate effectively in a fast-paced environment

Preferred Background

• Degree in Business, Finance, or a related field (or equivalent experience)
• Bilingual (English/Spanish) is a plus

Key Strengths for This Role

• Strong attention to detail and commitment to accuracy
• Ability to think beyond process and apply sound business judgment
• Collaborative mindset with the ability to work cross-functionally
• Proactive approach to identifying and resolving issues before they escalate
• Customer-focused communication style