Technology Strategy & Operations Manager

Company Description

Lendzi, with over a decade of experience in the lending industry, connects businesses with more than 60 top lending institutions to provide tailored financing solutions. The company has facilitated over $500 million in funding for entrepreneurs across the United States. Lendzi offers both traditional and alternative lending options, helping businesses achieve their goals, from scaling operations to navigating financial challenges. With a focus on personalized service, Lendzi is dedicated to empowering businesses to succeed.

About the Role

We are seeking a highly organized, systems-minded Technology Strategy & Operations Manager to serve as the operational backbone of our tech ecosystem. This role blends project management, IT operations, vendor strategy, and cross-functional support. You’ll work closely with leadership, internal teams, and external partners to ensure our technology stack runs smoothly, securely, and efficiently—while continuously identifying ways to improve it.

Location:

This position is ideally located at our Boca Raton, Florida office. Remote work is an option for the right candidate.

What You’ll Do

Technology Project Management

• Own and manage the tech team’s project pipeline from intake to completion
• Create, assign, and track tasks across systems and stakeholders
• Drive long-term planning and prioritization of technology initiatives
• Ensure deadlines, dependencies, and deliverables are clearly communicated

IT Operations & Support

• Manage employee onboarding and offboarding (accounts, access, provisioning)
• Serve as the primary point of contact for internal tech support requests
• Troubleshoot and resolve system, access, and workflow issues
• Execute and improve manual IT processes across the organization

Security & Compliance

• Lead and manage SOC certification efforts (SOC 2 or similar)
• Maintain documentation, controls, and audit readiness
• Partner with internal and external stakeholders to ensure compliance standards

Vendor & Technology Strategy

• Research, evaluate, and present new technology solutions and vendors
• Optimize existing tools and workflows to improve efficiency and scalability
• Own relationships with external tech providers and platforms

Partner & External Operations

• Manage communication with external partners, including onboarding processes
• Support lender and partner integrations from a systems and operations standpoint
• Ensure smooth data flow and system alignment across stakeholders

Cross-Functional Support

• Step in to support adjacent roles and operational needs when needed
• Act as a connective layer between tech, sales, operations, and leadership

Tools & Systems You’ll Work With

• Zoho One Suite (CRM, Projects, internal tools)
• Five9 (contact center platform)
• Google Workspace (Docs, Sheets, Admin, etc.)
• Slack (internal communication)
• WordPress (website management)

What We’re Looking For

• A Bachelor’s Degree from an accredited university is preferred.
• 3–6 years of experience in tech operations, IT, or project management
• Strong organizational and project management skills (you love systems and structure)
• Experience managing SaaS tools, user access, and internal tech support workflows
• Familiarity with SOC 2 or similar compliance frameworks (or willingness to learn quickly)
• Ability to evaluate and implement new technology solutions
• Excellent communication skills across technical and non-technical teams
• Comfortable in a fast-paced, evolving startup environment

Nice to Have

• Experience in fintech, lending, or financial services
• Familiarity with Zoho ecosystem or similar all-in-one platforms
• Basic understanding of APIs, integrations, or automation tools
• Experience working with external vendors and managing contracts

Why Join Lendzi

• A competitive salary
• Medical, dental and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• High-impact role with visibility across the entire organization
• Opportunity to shape and scale the company’s technology infrastructure
• Collaborative, fast-moving team environment
• Room for growth as the company continues to expand

As part of our dedication to maintaining an inclusive and diverse workforce, Lendzi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Lendzi complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

If you’re excited about building systems, solving problems, and driving operational excellence in a fintech environment, we’d love to hear from you.