What are the responsibilities and job description for the Senior Manager, Loan Servicing Operations position at LendKey?
LendKey is a pioneer in digital network lending, empowering more than 400 credit unions and community banks nationwide. With over $8 billion in originated loans and $3.4 billion in serviced assets, we provide an integrated platform combining technology, operations, compliance, and capital markets access to help financial institutions compete in the digital age.
We're hiring a Senior Manager of Loan Servicing Operations to own the execution, performance, and scaling of our loan servicing and collections operations. Reporting to executive leadership, you'll translate company strategy into operational outcomes, owning day-to-day servicing performance across multiple asset classes while partnering with Risk, Compliance, Product, Technology, and Client teams.
What You'll Own
- End-to-end execution of loan servicing operations, including customer support, payment processing, workflows, and collections
- Collections strategy across early, mid, and late-stage delinquency in partnership with Risk and Compliance
- Servicing KPIs, SLAs, and operational metrics, including corrective action when performance gaps appear
- Translating high-level servicing and risk strategy into clear operating plans and accountability structures
- Operational risk identification and mitigation across controls, processes, and platform changes
- Cross-functional partnership with Product and Technology on new launches and platform enhancements
- Regulatory, investor, and contractual compliance across all servicing and collections practices
- Coaching and developing supervisors, team leads, and individual contributors
What We're Looking For
- Bachelor's degree in Business, Finance, Operations Management, or related field
- 8 years in loan servicing, collections, or financial services operations
- Proven team management in a fintech, bank, or specialty lending environment
- Hands-on experience with Private Student Loans, Student Loan Refinancing, and Home Improvement Loans
- Strong background in collections execution, loss mitigation, or servicing performance management
- A track record of coaching managers and delivering results through disciplined operations
- Comfortable operating with executive guidance while owning day-to-day decisions
- Strong analytical, communication, and problem-solving skills
Why LendKey
- Competitive compensation: $80K–$100K base bonus equity
- Unlimited PTO and comprehensive health benefits
- Modern Blue Ash office near Summit Park,
- A transparent, collaborative culture grounded in our core values: Truthful, Helpful, Present, Driven, Diligent
- The chance to make a real impact at a company shaping the future of community-based lending
If you're a results-driven operations manager who thrives in fast-paced, evolving environments, and you're passionate about delivering exceptional borrower experiences, we'd love to hear from you.
Apply today or share with someone in your network who'd be a great fit.
LendKey is an equal opportunity employer and values diversity at our company.