What are the responsibilities and job description for the Client Support Associate - LOS position at LendingPad?
LendingPad is a fast-growing Loan Origination System (LOS) built for the modern mortgage institution. Our goal is to provide a scalable, efficient, and compliant software solution to meet the needs of today’s demands.
Job Description:
We are looking for a full-time experienced and reliable Client Support Associate to join our high-energy team. The ideal candidate should be able to quickly engage customer inquiries via live chat, email, tickets, and Live support Zoom room. Candidates will work to resolve customer issues while consistently providing a positive and professional customer experience. He or she must quickly recognize the needs of our customers to provide the most efficient and professional resolution.
Requirements:
- At least 3 years of demonstrated residential mortgage experience
- Experience navigating LendingPad or another LOS system
- Interpersonal and communication skills (oral and written)
- Strong work ethics, a passion for excellence and a desire to continuously learn
- Exceptional multi-tasking abilities and a high level of organization to manage competing priorities in a fast-paced environment
- Polite and professional attitude
Schedule:
- Onsite at our McLean office Monday – Thursday
- 2nd shift availability (10:00 a.m. – 7:00 p.m. or 11:00 a.m. – 8:00 p.m. EST) preferred
- Some travel may be required
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Equal Opportunity Employer Statement:
LendingPad is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to providing reasonable accommodations to individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you require assistance or accommodation during the application process, please contact HR at Lauren.Shaw@lendingpad.com.
Salary : $60,000 - $75,000