What are the responsibilities and job description for the Business Operations & Excellence Manager position at LendingClub?
Current Employees of LendingClub: Please apply via your internal Workday Account
LendingClub (soon to be Happen Bank) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.
About The Role
The Business Operations & Excellence Manager plays a critical role in partnering closely with senior leaders across Product, Finance, Risk, Legal/Compliance, Technology, Operations and Go-To-Market teams to drive operational rigor, business planning, and execution excellence.
They will support and execute critical cross-functional initiatives, establish scalable operating mechanisms, and translate strategy into measurable outcomes. This individual will operate as a trusted resource to leadership, combining analytical depth with strong execution capabilities in a highly regulated, data-driven fintech environment. This is an opportunity to shape how LendingClub operates at scale, balancing growth, profitability, and risk. This is a high visibility role with meaningful exposure to senior leadership and enterprise-wide initiatives.
What You'll Do
Strategic Planning & Execution
About You
San Francisco
The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level.
Time Zone Requirements
Primarily PT
While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.
Travel Requirements
As needed travel to LendingClub offices and/or other locations, as needed.
Compensation
The target base salary range for this position is 135,000-159,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of LendingClub’s Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).
We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.
LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.
LendingClub (soon to be Happen Bank) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.
About The Role
The Business Operations & Excellence Manager plays a critical role in partnering closely with senior leaders across Product, Finance, Risk, Legal/Compliance, Technology, Operations and Go-To-Market teams to drive operational rigor, business planning, and execution excellence.
They will support and execute critical cross-functional initiatives, establish scalable operating mechanisms, and translate strategy into measurable outcomes. This individual will operate as a trusted resource to leadership, combining analytical depth with strong execution capabilities in a highly regulated, data-driven fintech environment. This is an opportunity to shape how LendingClub operates at scale, balancing growth, profitability, and risk. This is a high visibility role with meaningful exposure to senior leadership and enterprise-wide initiatives.
What You'll Do
Strategic Planning & Execution
- Partner with executive and functional leaders to support annual and quarterly business planning, including goal-setting, OKRs, and performance tracking
- Translate corporate and business unit strategy into executable operating plans with clear milestones, owners, and success metrics
- Lead high-priority strategic initiatives (e.g., new product launches, operating model changes, efficiency programs, regulatory-driven changes)
- Support the business operating cadence, including weekly/monthly business reviews, executive readouts, and KPI dashboards
- Develop and maintain metrics that monitor business health across growth, profitability, operational efficiency, and risk
- Identify performance gaps and work cross-functionally to drive corrective actions
- Partner with Finance and FP&A on budgeting, forecasting, and resource allocation to ensure alignment with strategic priorities
- Drive operational discipline in a complex environment involving bank partnerships, regulatory requirements, and multiple product lines
- Act as a connective tissue across Product, Engineering, Risk, Compliance, Legal, Marketing, and Operations
- Influence without authority to align stakeholders, resolve tradeoffs, and accelerate decision-making
- Support leadership communications, including executive presentations and board-level materials, as needed
About You
- 5 years of experience in strategy, management consulting, corporate development, finance, or related roles
- Proven experience evaluating strategic opportunities and building complex, data-driven business cases
- Strong financial modeling skills and comfort working with unit economics and capital allocation decisions
- Experience translating strategy into execution in cross-functional, fast-moving environments
- Exceptional communication and stakeholder management skills, including executive-level storytelling
- Bachelor’s degree in Business, Finance, Economics, Strategy, or related field; or equivalent work experience
- Experience in fintech, consumer lending, banking, or regulated financial services
- Familiarity with credit risk, unit economics, or marketplace/platform business models
- Experience partnering closely with Finance, Risk, and Product leadership teams
San Francisco
The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level.
Time Zone Requirements
Primarily PT
While the position will primarily work local hours, LendingClub is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.
Travel Requirements
As needed travel to LendingClub offices and/or other locations, as needed.
Compensation
The target base salary range for this position is 135,000-159,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of LendingClub’s Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).
We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.
LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.