What are the responsibilities and job description for the Patient Account Representative position at LENAPE VALLEY FOUNDATION?
Join Our Team
Are you passionate about supporting mental and behavioral health services while advancing your career in medical billing? As we continue to expand our services in 2026, Lenape Valley Foundation (LVF), a leading nonprofit organization dedicated to improving mental health and wellness across Bucks County, is seeking an experienced Patient Accounts Representative to join our growing team. This is your opportunity to contribute to a mission-driven organization that impacts thousands of lives every day. At LVF, you’re not just part of a team—you’re part of a community committed to compassion, excellence, and growth.
This position is onsite for first 90 days for training and integration with a potential for a hybrid schedule once training is complete.
What We Offer
- NEW!! DailyPay- gives you the flexibility to access your earnings immediately- on your own schedule!
- Paid training and supervision
- 403(b) Retirement Plan
- FULL TIME Benefits Package Includes:
- Generous PTO Policy
- 15 PTO Days, 10 Paid Sick Days, 4 Paid Personal Days, 7 Paid Holidays, 5 Paid Conference Days
- Medical, Dental, and Vision Insurance
- Credit available for medical opt-out
- Flexible Spending Account (FSA)
- Long-Term Disability and Basic Life Insurance
- Employee Assistance Program (EAP)
- Continuing Education Assistance Program
- Access to student loan management and repayment support
- Generous PTO Policy
What You Bring
- High School Diploma or equivalent
- ONE year of experience in insurance verification and eligibility review
- Patient financial communication and customer service
- Team-based collaboration in a business office environment
- Experience with Medicaid, Medicare, and commercial insurance
- Familiarity with Electronic Health Records (EHR) and practice management systems
- Ability to meet the physical requirements of the role, with or without accommodation
Your Role
- Perform insurance verification and eligibility checks
- Develop a working knowledge of LVF payer contracts and billing workflows
- Provide support and training to registration, check-in, and other patient accounts staff.
- Populate and maintain accurate client insurance information into the Electronic Health Record
- Respond to patient billing inquiries with professionalism and empathy
- Contribute to efficient revenue cycle management and compliance standards
- Carry out additional tasks and responsibilities as directed by the supervisor
About Lenape Valley Foundation
Since 1958, Lenape Valley Foundation (LVF) has been a trusted non-profit provider of essential human services in Bucks and Montgomery Counties. Our mission is to partner with individuals facing mental health, substance use, or developmental challenges as they pursue personal goals and improved quality of life. With over 30 programs and a commitment to evidence-based care, LVF continues to evolve to meet community needs.
Our Commitment To Diversity and Inclusion
LVF is an Equal Opportunity Employer. We are committed to fostering a workplace that respects and celebrates diversity. We welcome applicants of all backgrounds and ensure a discrimination and harassment free environment where everyone is treated with dignity.