What are the responsibilities and job description for the Crisis Hotline Specialist position at LENAPE VALLEY FOUNDATION?
Join Our Team
Lenape Valley Foundation (LVF) is proud to be part of the 988 Suicide & Crisis Lifeline, a 24/7 national network providing free, confidential support to individuals in emotional distress or suicidal crisis. We have an opening for a Crisis Hotline Specialist—a vital role in helping people during their most vulnerable moments.
This is an excellent opportunity for recent graduates or master’s level candidates seeking hands-on experience in mental health and crisis intervention.
What We Offer
- NEW!! DailyPay- gives you the flexibility to access your earnings immediately- on your own schedule!
- Shift Differentials for overnight and weekend shifts
- Comprehensive Training in crisis intervention and phone support
- 403(b) Retirement Plan
- Pet Insurance
- Wellness Initiatives
- Career Growth Opportunities
- Full-Time Benefits
- Medical | Dental | Vision
- Generous PTO: 15 Vacation Days, 10 Sick Days, 4 Personal Days, 7 Paid Holidays, 5 Conference Days
- Continuing Education: Tuition discounts, free online learning, and reimbursement up to 3% of annual salary for outside trainings
- Employee Assistance Program
- Basic Life Insurance & Long-Term Disability
What You Bring
- Bachelor’s Degree in psychology, sociology, social work, counseling, nursing, education, or related fields
- Strong verbal and written communication skills
- Computer proficiency
- Ability to meet physical requirements of the role (with or without accommodation)
Your Role
- Answer incoming 988 Lifeline and Lenape Crisis Hotline calls
- Assess caller safety, treatment needs, and referral options
- Use crisis intervention skills to engage and support callers
- Coordinate warm hand-offs to crisis workers or emergency services
- Serve as a resource for hospitals and community providers
- Complete all required documentation accurately and promptly
About Lenape Valley Foundation
Since 1958, Lenape Valley Foundation (LVF) has been a trusted non-profit provider of essential human services in Bucks and Montgomery Counties. Our mission is to partner with individuals facing mental health, substance use, or developmental challenges as they pursue personal goals and improved quality of life. With over 30 programs and a commitment to evidence-based care, LVF continues to evolve to meet community needs.
Our Commitment To Diversity and Inclusion
LVF is an Equal Opportunity Employer. We are committed to fostering a workplace that respects and celebrates diversity. We welcome applicants of all backgrounds and ensure a discrimination and harassment free environment where everyone is treated with dignity.