What are the responsibilities and job description for the Administrative Assistant | Intake & Referral Department position at LENAPE VALLEY FOUNDATION?
Join Our Team
The Intake & Referral Assistant is a dynamic and adaptable professional who provides cross-functional support across the Intake and Referral Department. Based primarily in Doylestown, this role requires flexibility to work in Bristol as needed to ensure seamless operations across both locations.
This position plays a vital role in supporting intake workflows, referral coordination, HIPAA compliance, and administrative functions. You will ensure a welcoming and efficient experience for clients, whether in person or over the phone, and collaborate with internal departments to maintain continuity of care and operational excellence.
What We Offer
- NEW!! DailyPay- gives you the flexibility to access your earnings instantly- on your own schedule!!
- Generous PTO Policy
- 15 PTO Days, 10 Paid Sick Days, 4 Paid Personal Days, 7 Paid Holidays, 5 Paid Conference Days
- Medical, Dental, and Vision Insurance
- Credit available for medical opt-out
- Pet Insurance
- Flexible Spending Account (FSA)
- Long-Term Disability and Basic Life Insurance
- Employee Assistance Program (EAP)
- Continuing Education Assistance Program
- Access to student loan management and repayment support
What You Bring
- High School Diploma required; Bachelor’s degree preferred
- Strong verbal and written communication skills
- Flexibility to work a varied scheduled in both Doylestown and Bristol locations
- Proficiency in computer systems and data entry, especially within Electronic Medical Records (EMR)
- Ability to multitask and engage clients while accurately entering data
- Knowledge of HIPAA regulations and commitment to confidentiality
- Ability to meet the physical demands of the role, with our without accommodation
Your Role
This position requires the ability to float between roles and locations, adapting to the evolving needs of the department. The ideal candidate is compassionate, detail-oriented, and thrives in a fast-paced, client-centered environment.
Medical Records Support
- Review, scan, and manage medical records in compliance with HIPAA
- Maintain accurate destruction logs and scanning databases
Call Center Operations
- Answer and triage incoming calls promptly
- Provide information on LVF and community services
- Verify insurance and initiate outpatient intake processes
Reception & Front Desk
- Greet and check in clients professionally
- Verify insurance, collect payments, and manage appointment logistics
- Maintain a clean and welcoming reception area
Client Registration & Customer Service
- Engage clients from first contact, ensuring accurate data entry
- Collaborate with departments to support client access to services
- Balance client needs with financial and administrative requirements
Outreach Coordination
- Monitor and support clients identified as high risk for suicide
- Coordinate aftercare with hospitals, LVF providers, and community resources
- Document outreach and care coordination in the EMR
About Lenape Valley Foundation
Since 1958, Lenape Valley Foundation (LVF) has been a trusted non-profit provider of essential human services in Bucks and Montgomery Counties. Our mission is to partner with individuals facing mental health, substance use, or developmental challenges as they pursue personal goals and improved quality of life. With over 30 programs and a commitment to evidence-based care, LVF continues to evolve to meet community needs.
Our Commitment To Diversity and Inclusion
LVF is an Equal Opportunity Employer. We are committed to fostering a workplace that respects and celebrates diversity. We welcome applicants of all backgrounds and ensure a discrimination and harassment free environment where everyone is treated with dignity.