What are the responsibilities and job description for the Plumbing Service Manager position at Len the Plumber?
Plumbing Service ManagerLen The Plumber Heating & Air | Halethorpe, MDJoin a Trusted Name in Home ServicesLen The Plumber Heating & Air is a leading provider of residential plumbing, heating, and air conditioning services across the Mid-Atlantic. Built on a reputation of reliability, professionalism, and customer-first service, we continue to grow by investing in our people, our processes, and the communities we serve.We are seeking a results-driven Plumbing Service Manager to lead, coach, and develop a high-performing team of technicians while driving operational excellence, revenue growth, and an outstanding customer experience. This role is ideal for a hands-on leader who thrives in a fast-paced, performance-oriented environment and understands how to translate field activity into measurable business results. Why Join Our Team?Weekly Pay - $95,000-$110,000 Annual SalaryPerformance-Based Bonus Opportunities with potential to over-driveCompany-Provided Vehicle & Fuel Card401(k) with Company MatchComprehensive Benefits: Medical, Dental, VisionShort- & Long-Term Disability Company-Paid Life InsurancePaid Time Off (PTO) & HolidaysEmployee Assistance Program (EAP)Career Growth with a Rapidly Expanding OrganizationWhat You’ll DoTeam Leadership & DevelopmentLead, coach, and manage Plumbing Service Technicians to achieve performance goals in revenue, productivity, close rates, and customer satisfaction.Provide hands-on field coaching, technical guidance, and customer service training to continuously elevate team capability.Recruit, onboard, and retain top technical talent to support branch growth and service demand.Operational ExecutionPartner with dispatch to align technician strengths with service calls, ensuring efficient scheduling and coverage.Monitor daily, weekly, and monthly KPIs and lead team meetings and huddles to drive accountability and results.Conduct regular ride-alongs and field visits to ensure quality workmanship, safety compliance, and strong employee engagement.Business & Process ManagementOversee operational workflows including ticket review, payroll coordination, inventory management, and field support.Collaborate with Branch Leadership to implement business strategies that improve efficiency, profitability, and customer retention.Address customer concerns promptly and professionally, ensuring a positive resolution and brand trust.Performance & ComplianceTrack and manage performance metrics to optimize technician productivity and branch profitability.Ensure adherence to safety standards, company policies, and local/state compliance requirements.What We’re Looking ForExperience & EducationMinimum 3 years of Plumbing lead, supervisory, or management experience in a residential Plumbing service environment.Proven track record in team development, operational leadership, and customer-focused service delivery.Experience using field service management platforms (ServiceTitan preferred).Proficiency with Microsoft Office (Excel, Outlook, reporting tools).Core CompetenciesLeadership & Accountability: Ability to motivate, coach, and hold teams accountable to performance and quality standards.Operational & Business Acumen: Understands key drivers of revenue, efficiency, inventory, and workforce utilization.Technical Team Development: Skilled at mentoring technicians and building technical capability through training and field engagement.Customer & Results Orientation: Balances service excellence with achieving branch performance goals.Problem-Solving Mindset: Makes sound, timely decisions to resolve operational challenges.Communication & Collaboration: Builds strong partnerships across dispatch, leadership, and support teams.At Len The Plumber Heating & Air, we don’t just manage service—we build teams, develop careers, and deliver comfort to the communities we serve. If you’re ready to lead from the front and make a measurable impact, we’d like to connect.
Salary : $95,000 - $110,000