What are the responsibilities and job description for the Install Coordinator position at Len the Plumber?
Installation Coordinator / HVAC TEAM - Full Time!
JOIN THE LEN THE PLUMBER HEATING AND AIR TEAM - COLUMBIA, MD
Len the Plumber Heating and Air HVAC Installation Coordinator will urgently schedule all the HVAC installations. This role will prioritize the jobs to keep all installation crews at work and minimize any gaps in the schedule. The Installation Coordinator will schedule all work to meet departmental revenue goals.
Essential Job Functions:
- Communicate with the sales team to book solid installations
- Schedule installations and assign install crews in Service-Titan
- Keep in communication with customers regarding scheduling and timelines for completion
- Prepare any permits or needed documents prior to installation
- Maintain and update the Install Boards
- Ensure proper equipment has been recorded in the customers records
- Register all equipment as needed
- Register rebates for the company and customers as needed
- Assist customers with scheduling inspections or any post-installation matters
- Make post-installation follow-up calls to achieve the highest level of customer satisfaction
Qualifications:
- Ability to multi-task with a high level of accuracy and attention to detail and prioritization
- Strong communication skills, written and verbal
- Proficient with Microsoft Suite including Word, PowerPoint, Excel, and Outlook
- Prior customer service experience is a PLUS!!!
- Experience with Service-Titan preferred but not required
Experience/ Education:
- High school diploma or equivalent experience
Compensation:
- Based on experience
Benefits:
- Competitive Dental, Vision, and Healthcare Plans
- 401(k) matching
- Short-Term and Long-Term Disability
- Life Insurance
- PTO
- Paid Holidays
- Employee Assistance Program (EAP)
Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
EOE