Dealer Services Manager

We are seeking a dynamic and experienced Dealer Services Manager to lead and optimize our Dealer Services operations. This role is responsible for overseeing a high-performing team, ensuring exceptional customer service, and driving operational excellence across all dealer interactions.

The ideal candidate is a strong leader with a passion for customer experience, process improvement, and team development. You will play a critical role in enhancing dealer satisfaction, supporting sales growth, and delivering best-in-class service.

What You’ll Do

• Lead daily Dealer Services operations (calls, orders, inquiries, escalations) to ensure efficiency, quality, and strong KPI performance
• Manage and develop a team of 40 team members, including hiring, onboarding, training, coaching, and performance management
• Foster a positive, collaborative, and customer-focused culture
• Establish and optimize service standards, SOPs, and processes to improve dealer experience and operational effectiveness
• Analyze performance data and reporting (daily/weekly/monthly) to identify trends, solve challenges, and drive continuous improvement
• Resolve escalated dealer issues and serve as a key liaison between Sales, Warehouse, and other cross-functional teams
• Partner with Sales leadership to strengthen dealer support strategies and drive customer satisfaction and sales growth
• Contribute insights and performance updates for leadership reporting, including Board-level materials
• Support department budgeting, resource planning, and cost management
• Represent Dealer Services at company events and trade shows

What You Bring

• 4–6 years of management or supervisory experience, ideally in customer service or operations
• Proven ability to lead, motivate, and develop large, high-performing teams
• Strong customer service mindset with a focus on relationship building and issue resolution
• Excellent communication skills, with the ability to influence and collaborate across all levels
• Highly organized with strong attention to detail and ability to manage multiple priorities
• Experience with performance management, metrics, and process improvement
• Analytical problem-solving skills and a continuous improvement mindset
• Bachelor’s degree in Business, Communications, Operations, or related field preferred (or equivalent experience)
• Working knowledge of ADP preferred
• Valid driver’s license and ability to travel up to 5%

Disclaimers

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

LeMans Corporation is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. LeMans will only employ those who are legally authorized to work in the United States for this opening. There are not any current or future visa sponsorships for this opening.

This company participates in E-Verify.

Notice to California Employees and Prospective Employees

https://downloads.lemansnet.com/docs/LeMans_CA_employee_privacy_policy.pdf