What are the responsibilities and job description for the Founding Account Manager position at Leland?
Leland’s mission is to unlock human potential by making the world’s expertise more accessible. We do that through a platform that connects people with coaching, content, and courses that can can help them achieve their most ambitious career and educational goals. Since our founding in 2021, we’ve helped tens of thousands of people reach their most ambitious goals, raised $19M from world-class investors, and built the industry leader in educational and career coaching.
We're hiring our first dedicated Account Manager to own the full lifecycle of Leland's B2B partner relationships, including onboarding, engagement, renewal, and expansion. This is a founding role, which means you'll inherit a growing book of enterprise, SMB, and university accounts across offerings (including AI training) and build the playbook for how Leland serves its B2B partners at scale.
This role is right for someone who thrives in ambiguity, takes pride in the details, and can hold their own in a room with senior stakeholders. You will closely manage the relationships with clients as you build systems, track funnel data, and find ways to drive more value for every partner in your book.
If you've worked in B2B account management or consulting and want to grow into a senior role at a fast-moving startup, we’d love to chat with you!
Responsibilities
Renewals and Expansion
We're hiring our first dedicated Account Manager to own the full lifecycle of Leland's B2B partner relationships, including onboarding, engagement, renewal, and expansion. This is a founding role, which means you'll inherit a growing book of enterprise, SMB, and university accounts across offerings (including AI training) and build the playbook for how Leland serves its B2B partners at scale.
This role is right for someone who thrives in ambiguity, takes pride in the details, and can hold their own in a room with senior stakeholders. You will closely manage the relationships with clients as you build systems, track funnel data, and find ways to drive more value for every partner in your book.
If you've worked in B2B account management or consulting and want to grow into a senior role at a fast-moving startup, we’d love to chat with you!
Responsibilities
Renewals and Expansion
- Ensure the success of partnerships, bringing world-class value to the relationships in order to renew and expand services
- Build the business case for renewals well in advance — assemble case studies, quantify ROI, and prepare for renegotiation
- Identify and pursue expansion opportunities across the account base
- Serve as the primary, responsive point of contact for all B2B clients
- Conduct recurring check-ins to review progress, surface feedback, and continuously improve the program
- Deliver bi-annual results updates, including formal outcomes and success stories
- Coordinate with support on client and end-user requests routed through success@joinleland.com and Intercom
- Manage all logistics for launching new partner programs: Typeform setup, HubSpot integrations, suppression lists, Google tracking sheets, client-specific landing pages, dashboard integrations, and resource permissioning
- Build onboarding and implementation collateral including kickoff decks, end-user one-pagers, and email communications tailored to each partner
- Run kickoff sessions with clients and (where applicable) their end users
- Create communication language for coaches on program specifics and set up coach matching systems for 1:1 sessions
- Monitor and optimize the full engagement funnel for each partner: 1:1 session funnel (admin submissions → account creation → matching → scheduling → completing), Leland resource funnel, and courses funnel
- Build individualized follow-up systems to address funnel drop-off
- Coordinate with clients on broader communications to fix systemic leaks
- Ensure both Leland and the client are meeting contract terms, including data processing agreements and accessibility standards
- 4 years of experience in B2B account management or customer success, ideally at a growth-stage tech company
- Brings a consulting mindset, with structured thinking, polished client communication, and strong attention to detail
- Highly responsive and follows through on every commitment; reliability and responsiveness is non-negotiable in this role
- Navigates difficult client situations with professionalism and composure
- Fluent with data and able to use it to tell a story
- Excited about operating in a role that will rapidly grow and change alongside Leland's B2B business
- Join a high-growth consumer startup focused on helping people achieve their goals by connecting them with expert coaches
- Opportunity to take part in building a world-class team
- A collaborative, high-energy environment where your contributions have a direct impact
- The chance to join a passionate team helping people achieve their career and educational dreams