What are the responsibilities and job description for the Ticket Operations Internship position at Lehigh Valley Iron Pigs?
Ticket Operations Associate
Responsibilities:
- Sell and coordinate membership plans, groups, hospitality areas, birthday parties, etc.
- Assist in selling season and group tickets by taking in bound sales calls, dropping off brochures throughout the community (business to business) and fulfilling ticket orders
- Assist department in daily management of all records by filling membership contracts, group agreements, and group forms
- Assist in updating season ticket master list & waiting list
- Provide support for any ticket mailings, season ticket communication, partial package, group tickets, etc.
- Follow and implement all team sales programs, themes, promotions and events
- Assist in generating and developing new business by attending outside events to promote the IronPigs
- Assist in the entering of information to the ticketing system, group reservation, group bookings, etc.
- Assist in the printing, mailing, invoicing and payments of tickets in the ticketing office
- Assist in the creation of all Ed Day, Camp Day, and Sleepover Vouchers
- Assist in the creation and implementation of price points, ticket designs, etc.
- Assist in the game day ticket operation procedures including scanner management, reporting, etc.
- Follow all and implement all ticket office procedures
- Perform all other duties and responsibilities associated with the day-to-day business of a professional baseball team assigned by the Senior Manager and/or Manager of Ticket Operations
- Handle customer service inquires at ticket window and fan services and direct to appropriate front office staff
- Process ticket orders over phone and at ticket windows
- Assist the Ticket Department Directors in any / all duties needed
- Increase knowledge with the ticket system, ballpark credit system, ticket operations procedures, etc.
***Please note that this specific job offer is operations-oriented, and the ticketing duties will be assigned as needed***
Hours and Expectations:
- During the months of January through March, Seasonal Associates will work 40 hour work weeks which will be Monday through Friday with occasional weekends. Start times will vary by day or week but will be between 8:30 AM and end 7:30 PM.
- During the months of April through September, Seasonal Associates will work 40 hour work weeks which will include weekends and game days.
- Hours per day may vary but should be mostly five days per week.
- Seasonal Associates will assist in various special events, community appearances, as well as game related duties as needed.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.