LEH. Homes

Warranty Manager

Lead Our Home Warranty Team and Deliver an Exceptional Homeowner Experience

We're seeking an experienced Warranty Manager to lead our post-close service and warranty operations. This role ensures every homeowner receives fast, professional support while helping our construction teams reduce repeat issues and costs.

What You'll Do

• Manage warranty coordinators and technicians, scheduling work efficiently and cost-effectively.
• Triage new homeowner claims, set clear expectations, and communicate updates promptly.
• Visit homes to diagnose issues, determine warranty vs. maintenance vs. goodwill work.
• Track, document, and close warranty tickets in Buildertrend and FTQ360 with photos and notes.
• Enforce quality and accountability with trade partners; process recalls or back-charges as needed.
• Maintain warranty SOPs, homeowner guides, and educational materials.
• Analyze trends and share lessons learned with construction and quality teams.
• Handle escalations professionally and ensure compliance with warranty terms and regulations.

What You Bring

• 5 years of experience in residential construction or warranty/service management (production homebuilding preferred).
• Solid knowledge of residential trades (HVAC, plumbing, electrical, finishes, doors/windows).
• Strong communication, scheduling, and leadership skills.
• Proficiency with Buildertrend, FTQ360, and basic Excel/Google Sheets.
• Valid driver's license; bilingual (English/Spanish) is a plus.

Why Join Us

• Competitive pay with benefits and performance incentives.
• Vehicle allowance or company vehicle for site visits.
• Opportunities for advancement and professional growth.
• Supportive, solution-focused team environment.