What are the responsibilities and job description for the Account Manager position at Pilot Company?
Company Description
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
The purpose of this job is to manage relationships with fuel buyers and service a portfolio of accounts under broad supervision.
- Promote and sell a portfolio of products, services and solutions, and problem solve while maintaining customer service by building relationships with current fuel buyers
- Coordinate with management to establish and meet or exceed quotas
- Analyze sales statistics to determine sales potential and inventory requirements
- Coordinate and collaborate with company stakeholders to maximize opportunities to meet SMART gallon and profit goals
- Offer consultations with subject matter experts to customers
- Manage accounts toward SMART gallon and profit goals
- Respond to inquiries, cancellation requests, and sales requests in a timely manner and address customers’ wholesale needs where appropriate
- Remain current with changes in fuel industry, delivery systems and competitor activity
- Acquire market intelligence to develop and modify strategies and tactics accordingly
- Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
- Ensure all activities are in compliance with rules, regulations, policies, and procedures
- Complete other duties as assigned
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Qualifications
- Bachelor’s degree and minimum one year sales experience preferred, or five years’ sales experience preferably in the trucking or fuel industry
- Understand fuel and trucking industry key concepts and terminology
- Thorough knowledge of company products and offerings
- Intermediate CRM (preferably Salesforce) skills
- Intermediate Microsoft Office skills
- Ability to negotiate and influence others
- Strong written and verbal communication skills
- Ability to analyze data and provide solid recommendations to enhance assigned book of business
- Advanced customer service skills
- Advanced problem and situation analysis skills
- Ability to work in a fast-paced, dynamic environment
- Internal networking and teamwork
- Travel required up to 100%
- General office work requiring sitting or standing for long periods of time, including on airplanes and in cars
Additional Information
Nation-wide Medical Plan/Dental/Vision
401(k) and Flexible Spending Accounts
Employee Fuel Discount
Adoption Assistance
Tuition Reimbursement
Weekly Pay
All your information will be kept confidential according to EEO guidelines