What are the responsibilities and job description for the Customer Enablement Manager (Team Lead) - Denver, CO position at Legora?
About Us
Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers, we are building it with them, because it is the only way to make sure it gets done the right way; working side-by-side every step of the way.
Our AI-native workspace empowers legal professionals not just to work faster - but to ask better questions, unlock new insights. Every day, we push the boundaries of legal tech to make complex processes smarter, faster, and more human. From thousands of documents analysed in minutes to intelligent workflows designed in collaboration with leading practices, we’re turning possibility into reality.
Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries, but we have no plans on stopping here. We ship fast, we iterate effectively, and we scale rapidly - not by accident, but by design.
When you join Legora, you become part of a team that believes "good enough" isn’t good enough and that the way to win is together, by empowering lawyers to do their best work with technology that truly understands them. If you’re excited by building from first principles, working with exceptional people, and accelerating change in a high-stakes, high-impact domain—then this is the moment and the place.
We’re not just shaping the future of legal tech — we’re defining it. Ready to join us in building the intelligent future of law?
The Role
We’re looking for a Customer Enablement Manager based in Denver, CO to lead and scale Legora’s North America Customer Support team.
This is a role for someone who thrives in ambiguity, enjoys building from the ground up, and isn’t afraid to roll up their sleeves to make things happen. You’ll partner directly with the Head of Customer Enablement and senior leaders across Product, Engineering, and GTM to create a world-class support and enablement experience for our North American customers.
From improving workflows and systems to personally stepping in to resolve complex customer challenges, you will be accountable for ensuring the North America Support Team delivers exceptional, consistent, high-quality support.
What You Will Be Doing
Build and Lead
Own key aspects of the Customer Enablement function with direct leadership responsibility for the North America Support Team. This includes performance management, coaching, hiring, onboarding, and setting team standards. You’ll oversee support operations, tooling, processes, and quality metrics to ensure operational excellence.
Solve Big and Small Problems
Jump into whatever challenge arises, whether that’s designing a customer health framework or helping debug a live issue for a top-tier firm, while ensuring the team is equipped to resolve issues efficiently and confidently.
Drive Cross-Functional Impact
Work closely with Product, Engineering, Legal Engineering, and GTM to identify and resolve recurring issues, advocate for customer needs, and influence product direction based on real customer insights.
Develop Resources & Systems
Build and maintain internal and external documentation, onboarding guides, and help-center resources to scale support efficiently as our customer base expands across North America.
Shape the Function
Establish workflows, define standards, and set the cultural tone for how Legora delivers service to the world’s top legal teams.
Mentor & Multiply
Develop and coach support specialists, fostering a high-performing, cohesive team that consistently delivers excellence across North America.
Who You Are
At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.
Compensation Range: $140K - $180K
Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers, we are building it with them, because it is the only way to make sure it gets done the right way; working side-by-side every step of the way.
Our AI-native workspace empowers legal professionals not just to work faster - but to ask better questions, unlock new insights. Every day, we push the boundaries of legal tech to make complex processes smarter, faster, and more human. From thousands of documents analysed in minutes to intelligent workflows designed in collaboration with leading practices, we’re turning possibility into reality.
Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries, but we have no plans on stopping here. We ship fast, we iterate effectively, and we scale rapidly - not by accident, but by design.
When you join Legora, you become part of a team that believes "good enough" isn’t good enough and that the way to win is together, by empowering lawyers to do their best work with technology that truly understands them. If you’re excited by building from first principles, working with exceptional people, and accelerating change in a high-stakes, high-impact domain—then this is the moment and the place.
We’re not just shaping the future of legal tech — we’re defining it. Ready to join us in building the intelligent future of law?
The Role
We’re looking for a Customer Enablement Manager based in Denver, CO to lead and scale Legora’s North America Customer Support team.
This is a role for someone who thrives in ambiguity, enjoys building from the ground up, and isn’t afraid to roll up their sleeves to make things happen. You’ll partner directly with the Head of Customer Enablement and senior leaders across Product, Engineering, and GTM to create a world-class support and enablement experience for our North American customers.
From improving workflows and systems to personally stepping in to resolve complex customer challenges, you will be accountable for ensuring the North America Support Team delivers exceptional, consistent, high-quality support.
What You Will Be Doing
Build and Lead
Own key aspects of the Customer Enablement function with direct leadership responsibility for the North America Support Team. This includes performance management, coaching, hiring, onboarding, and setting team standards. You’ll oversee support operations, tooling, processes, and quality metrics to ensure operational excellence.
Solve Big and Small Problems
Jump into whatever challenge arises, whether that’s designing a customer health framework or helping debug a live issue for a top-tier firm, while ensuring the team is equipped to resolve issues efficiently and confidently.
Drive Cross-Functional Impact
Work closely with Product, Engineering, Legal Engineering, and GTM to identify and resolve recurring issues, advocate for customer needs, and influence product direction based on real customer insights.
Develop Resources & Systems
Build and maintain internal and external documentation, onboarding guides, and help-center resources to scale support efficiently as our customer base expands across North America.
Shape the Function
Establish workflows, define standards, and set the cultural tone for how Legora delivers service to the world’s top legal teams.
Mentor & Multiply
Develop and coach support specialists, fostering a high-performing, cohesive team that consistently delivers excellence across North America.
Who You Are
- Based in Denver, CO or willing to relocate, and excited to work in person while supporting customers across North America.
- A builder at heart, comfortable with ambiguity and energized by creating clarity, structure, and systems from scratch.
- Experienced in customer support, success, or enablement for enterprise B2B SaaS, ideally in legal tech or AI-driven products serving North American customers.
- You have direct experience leading support teams, including performance management, coaching, hiring, and day-to-day team development.
- Hands-on and scrappy, you do not wait for permission to fix problems and are equally happy drafting a process doc, rolling out a new workflow, or jumping into the support queue yourself.
- Technically curious and a fast learner, able to go deep on complex products and explain them clearly to both technical and non-technical stakeholders.
- Experienced with modern support platforms (for example Intercom, Zendesk) and comfortable experimenting to find what works best for a high-growth North American customer base.
- A natural collaborator with strong stakeholder management skills, able to partner closely with Sales, Customer Success, Product, and Engineering.
At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.
Compensation Range: $140K - $180K
Salary : $140,000 - $180,000