Central Planning Assistant Manager

Central Planning Assistant Manager

LEGOLAND California, 1 Legoland Dr
Carlsbad, California, 92008
United States

We are LEGOLAND California Resort - the place where FUN is built and memories are made. Across our Resort we have two fantastic LEGO themed Hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attractions, 20 food and beverage locations, and 14 retail stores – the opportunities here are endless!

Position Summary:

The Central Planning Assistant Manager role exists to ensure that the Resort is always efficiently resourced, across all departments, in line with visitor numbers and available staffing, to deliver a world class guest experience.

To consistently be the No. 1 resort in the US for Merlin and elevating the LEGOLAND experience to new heights for Model Citizens and Guests.

Scope of Role:

Ensure scheduling maximizes staff utilization to optimize the number of unique individual employees required to meet departmental unit needs and maximize retention.

Ensure the Resort is resourced to departmental unit requirements based on line schedules, budgets and ongoing data analysis of guest flow.

Partner with all areas of the resort to ensure clear and consistent communication about all schedules and budgeted labor.

Deliver the data to support a guest journey focused resort experience, as measured by all available metrics to optimize labor management.

Main Responsibilities:

Creates and posts MC schedules two weeks in advance.

Oversees and addresses all MC schedule requests and availability changes.

Tracks MC time and attendance for area review.

Partner/collaborate with the departments to maximize cross skilling to continually optimize resourcing costs, building strong relationships to ensure buy-in

Support HR recruitment process ensuring resource requirements are provided on a timely basis

Work with partners to ensure an effective “Guest experience” strategy in line with resort strategic and tactical improvement plans.

Partner with the departments to optimize resource planning requirements for revenue, cost and guest experience

Continually look for ways to improve the efficiency of labor management across the resort.

Support HR recruitment process ensuring resource requirements are provided on a timely basis

Partner with the departments to optimize resource planning requirements to reduce labor cost and enhance guest experience

Participate in CPT Park Duty program

Prepare and present reports as requested using data out of scheduling systems and utilizing available tools

Performs other duties as assigned.

Lead weekly schedule review meeting with operations team to present future schedule and ensure buy-in schedule strategy

Background and Experience:

Must have experience with scheduling large departments.

1-2 years’ experience in a visitor attraction, theme park, museum, leisure, hotel, or theatre environment preferred

Strong problem-solving skills.

Requires the ability to remain calm under pressure

Requires strong organizational skills with superb attention to detail.

Self-motivated and demonstrates initiative.

Leads by example with a demonstrated history of supporting colleagues and staff.

Dedicated to providing outstanding guest service

Experience with Dayforce and/or When 2 Work preferred

Must show high aptitude in the use of all Microsoft Office modules

Open availability to be able to support theme park operational hours

Health & Safety:

MANAGING DIRECTORS AND OTHER GROUP SENIOR MANAGERS
HOD’s are responsible for all aspects of Health, Safety & Security within their department, in line with the Group Policy (HS001). In particular, they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated

Compensation:

Compensation for the opportunity is $22.00.
*Compensation Rates are dependent upon skills and experiences related to the opportunity*

** Please consider whether you'll be able to travel to and from the Resort. Some shifts may fall into unsociable hours.**

What You'll Get...

Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants.

Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with LLC.HumanResources@legoland.com.