Spa Manager

JOB SUMMARY:

Responsible for the successful opening and operation of the Spa. Directs spa team members, services, products and environment to ensure an exceptional Spa experience resulting in repeat visits, progressive sale of products and services.

SUPERVISION EXCERCISED:

Spa Receptionist, Massage Therapist, Esthetician, Cosmetologist and Nail Technician.

LICENSE REQUIRED:

Must obtain and hold a Class III gaming license while employed and complete an annual background check with TGA.

EXTENT OF JOB AUTHORITY:

Interacts effectively with the guests and fellow team members.    Provides excellent guest service at all times.  Responsible for opening the spa, creating an exceptional guest experience and delivers upon established goals and objectives.   

MINIMUM EDUCATION REQUIRED FOR POSITION:

High School Diploma or GED required.  Bachelor's degree (B. A.) from four-year College or University; or five to seven years related experience and/or training; or equivalent combination of education and experience.

PHYSICAL REQUIREMENTS:

Regularly required to talk or hear. Regularly required to stand, walk, sit, and use hands to handle, or feel objects, tools or controls.  Manual and finger dexterity for operation of personal computer and routine paperwork.  Ability to handle a fast paced, loud environment and tolerate areas containing second-hand smoke.  Occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl.  Ability to lift 50lbs and able to work all shifts, weekends, holidays and events as needed.

SPECIFIC SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED FOR POSITION:

Strong entrepreneurial spirit and passion for spa is a must.  Expected to adequately evaluate ambiance and atmosphere of guest treatments and services and apply industry knowledge to enhance and differentiate the spa in the market. Highly motivated, energetic individual with demonstrated /proven track record of achievements exceeding the revenue objectives set forth. Excellent multi tasking skills, exceptional time management skills, effective communication skills, very high level of organizational and interpersonal skills. Ability to read and interpret documents and related industry and safety documents.  Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals geometry and trigonometry. Prior knowledge and experience on Spa Management Systems is highly preferred. Must have a high level working knowledge of Microsoft applications specifically Word and Excel.

SPECIFIC DUTIES PERFORMED:

This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Ensure and maintain compliance with all ordinances, laws and other communicated expectations including but not limited to: NIGC Regulations, Yakama Gaming Ordinance, State Gaming Compact, Tribal Internal Controls and other communications from regulatory personnel.
• Effectively identifies and positions the Spa for the specific target market.
• Consistently delivers positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow team members.
• Performs proper recruiting, selecting, hiring, training, coaching, counseling, recognition and retention of all team members in the department.
• Maintains all licenses required for the position and ensures all spa staff maintains required licenses/certifications.
• Exemplifies a role model behavior, promotes discretion and confidentiality regarding guest information through systems and/or conversations.
• Oversee scheduling, daily work assignments, performance and guest interaction of Spa team members.
• Ensures appropriate staffing to ensure guest satisfaction, Spa safety and cleanliness.
• Investigates and resolves guest situations to the best interests of the guest and the organization.
• Prepares and processes daily reports, identifies trends or other points of significance to optimize revenue.
• Orders supplies and inventory to set up retail displays that attract guest attention and result in increased sales.
• Develops new ideas to promote additional revenue generation.
• Meets with vendors in accordance with established purchasing guidelines to determine products that enhance the brand and increase sales.
• Stays abreast of current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports and team members as appropriate.
• Participate, collaborate and assist Patron Services by accessing the read only portion of the systems to provide guests with current point status for hotel related redemptions.
• Exhibits passion for the hospitality and gaming experience of our guests.
• Takes personal responsibility for delivering an excellent guest experience.
• Knows the overall property, the gaming offerings, and their locations.
• Ensure that all vendors are licensed in compliance with licensing requirements of TGA.
• Assure all promotions (if any) are in compliance with regulatory requirements.
• Builds relationships inside and outside of their department / team to improve ways of working and provide a great guest experience.
• Models for the team, a strong work ethic and is visible, available and present for the guest and their team.
• Identifies ways to improve workflows and processes to work smarter and increase efficiency.
• Proactively shares guest feedback with executive management and peers in the spirit of continuous improvement.
• Seeks to share and improve processes and workflows based on guest feedback.
• Finds ways to make good use of their strengths and talents.
• Embraces “Keys to Success” initiative to provide upward mobility to Yakama Tribal members.