What are the responsibilities and job description for the PIT SUPERVISOR position at Legends Bay Casino?
Job Description
The Pit Supervisor will oversee all activities of the table games department to ensure the efficient operation.
Job Requirements
Education and Experience:
The Pit Supervisor will oversee all activities of the table games department to ensure the efficient operation.
Job Requirements
- Develop subordinates in both work-related skills and customer service areas.
- Provide motivation, guidance, and support to subordinates.
- Allocate the staff to tables ensuring the integrity of the game is not jeopardized.
- Identify the individuals who need attention and / or training.
- Ensure that training is conducted for all new team members.
- Ensure subordinates adhere to the gaming procedures, as set out in the Legends Bay Casino Procedures’ manual.
- Conduct appraisal of the staff on a timely basis.
- Resolve customer complaints / disputes where possible or refer such matters to Management.
- Work with the Dual Rate Dealers to directly supervise floor staff within the gaming area.
- Other duties as assigned.
Education and Experience:
- High School Diploma and/or GED.
- Minimum of 5 years’ experience in the gaming industry.
- 2 years in supervisory role required.
- Must be 21 years of age or older.
- Strong computer skills with the ability to utilize MS Office applications.
- Respond to common inquiries and/or complaints from guest.
- Ability to deal with inebriated customers in a courteous manner.
- Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.
- Excellent verbal and written communication skills.
- Must be flexible and able to work all shifts any weekend and holiday.
- Registration with Gaming Control Board.
- Microsoft Office Programs