What are the responsibilities and job description for the HVAC Service Technician position at Legendary Home Services Careers?
About the Role:
As an HVAC Selling Technician at Legendary Home Services, you are more than a technician. You are a trusted home comfort advisor. You will diagnose, repair, and maintain residential HVAC systems while identifying opportunities to improve safety, efficiency, and comfort for our customers.
This role is ideal for a technician who enjoys both solving technical problems and educating homeowners on their options. You will be responsible for delivering exceptional service and generating revenue through honest recommendations, system upgrades, IAQ improvements, and replacement opportunities.
This is not a high pressure sales position. It is a consultative role built on integrity, transparency, and long term customer relationships.
Key Responsibilities:
- Expert Service & Diagnostics: Perform maintenance, service, and repair of residential heating and cooling systems with precision and professionalism
Diagnose system issues using advanced troubleshooting methods and recommend appropriate repair or replacement solutions. -
Consultative Selling: Educate homeowners on repair versus replacement options
Present good, better, best solutions for system upgrades, IAQ products, accessories, and system improvements
Identify aging equipment and create replacement leads when appropriate
Build value before discussing pricing and confidently present financing options - Proactive Maintenance: Conduct thorough inspections and preventative maintenance to ensure optimal system performance and catch potential problems before they become costly emergencies.
-
Revenue & Performance: Meet or exceed average ticket and conversion benchmarks
Generate replacement opportunities through proper system evaluation
Recommend maintenance plans and memberships to improve customer retention -
Customer Experience: Communicate clearly and confidently with homeowners
Build trust through transparency and professionalism
Deliver Legendary level service that results in 5 star reviews and repeat customers -
Documentation & Process: Accurately document service notes, photos, recommendations, and estimates in Service Titan
Follow company pricing structure and task times
Ensure all paperwork, financing applications, and digital signatures are completed properly - Continuous Growth: Participate in sales training, ride along coaching, and technical education.
Stay up to date on product knowledge, rebates, financing programs, and industry advancements
Qualifications:
- High school diploma or equivalent
- Proven experience as a Residential HVAC Service Technician or similar role
- Valid HVAC technician license/certification (EPA certification required)
- Strong technical aptitude with demonstrated proficiency in diagnosing and repairing residential HVAC systems across multiple brands
- Comprehensive knowledge of HVAC codes, regulations, and safety standards
- Excellent problem-solving skills and the ability to think critically under pressure
- Outstanding customer service abilities with clear, professional communication
- Self-motivated with the ability to work independently and efficiently manage your schedule
- Physical capability to lift 50 lbs, work in various weather conditions, and access confined spaces
- Valid driver's license with a clean driving record
- Ability to pass background check and drug screening
Interpersonal Qualifications:
- Customer-First Mindset: Genuine passion for helping homeowners with excellent relationship-building skills
- Problem-Solver Extraordinaire: Creative, solution-oriented thinking to tackle challenges both big and small
- Organized & Detail-Oriented: Ability to prioritize effectively while maintaining meticulous attention to quality
- High Integrity: You hold yourself accountable and do the right thing, even when no one is watching
- Team Player: Collaborative spirit with a positive attitude that lifts others up
Why You’ll Want to Work Here:
At Legendary Home Services, we don't just talk the talk—we live our values every day. Our Legendary Promise says it best: "Integrity, satisfaction, fairness, ethics... with everything we do, with everyone we meet."
If you're looking for a company that leads with integrity, rewards performance, and genuinely puts people first, you're in the right place.
Here's what sets us apart:
- Core Values That Matter - "We Win Together" isn't just a slogan; it's how we operate every single day
- Performance Pay - Your hard work directly impacts your paycheck with competitive compensation and performance-based incentives
- Work-Life Balance - Generous paid time off and paid holidays so you can recharge and spend time with family
- Comprehensive Benefits - Full medical, dental, and vision packages with fully employer-paid options available
- Peace of Mind Extras - Life insurance, identity theft protection, pet insurance, and more
- Secure Your Future - 401(k) with company match to help you build long-term financial security
- Career Growth - Ongoing training, certifications, and advancement opportunities within a growing company
- Top-Tier Tools & Equipment - Fully stocked service vehicles with the latest diagnostic technology
- Supportive Culture - Join a team that celebrates wins, supports each other, and has fun along the way
Ready to Join the Legendary Team?
Apply today and take the first step toward a rewarding career where your skills are valued, your growth is supported, and your success is celebrated!
Legendary Home Services is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.