What are the responsibilities and job description for the Drain Service Lead position at Legendary Home Services Careers?
About the Role: We are hiring a leader to lead, develop, and scale our drain department. This is a player-coach role where you’ll manage drain technicians while also performing drain service yourself roughly half the time. You will own technician performance, coaching, and accountability, process adherence, field execution, and integration with sales. This is not a passive supervisory role. You will actively lead, raise standards, troubleshoot complex issues, and help shape the future of our drain operations.
Why You’ll Want to Work Here:
- Team-first, customer always mentality: integrity, quality of work, and teamwork are non-negotiable within our organization at all levels
- Lead a department with real authority and autonomy: you will own technician performance, process implementation, and department results
- Compensation with serious upside: base pay plus performance incentives tied to field results so top performers can earn $110,000 - $130,000 annually
- Be a builder: you will shape the department’s processes, culture, and integration with sewer services
- Support to succeed: training, operational resources, and leadership will back you to help you succeed
- Benefits: medical, dental, vision, 401(k) with match, and employer-paid options.
Drain Service Lead Key Responsibilities:
- Lead, coach, and develop a growing team of drain technicians
- Conduct ride-alongs and provide daily guidance on process and customer communication
- Set clear expectations, monitor performance, and correct underperformance quickly
- Ensure inspections, camera usage, and drain service follow company standards
- Enforce documentation, estimates, and proper recommendations
- Maintain operational consistency, efficiency, and quality across all calls
- Perform drain cleaning services as needed (roughly 50% of the job but will shift to more of a leadership role as the department grows)
- Troubleshoot complex drainage issues and ensure high-quality service delivery
- Monitor and drive team productivity, conversion, and revenue goals
- Proactively identify mainline and sewer issues to ensure quality assurance
- Track key performance metrics and report progress to leadership
- Resolve customer issues professionally and in a timely manner
- Maintain high customer satisfaction and minimize callbacks
- Ensure technicians are professional, proficient, and punctual
Drain Service Lead Qualifications:
- 5 years of drain, plumbing, or relevant service operations experience
- Proven leadership experience managing field technicians
- Strong understanding of drain systems, diagnostics, cleaning equipment, and camera inspections
- Able to set, communicate, and enforce standards and accountability
- Strong problem-solving skills and operational discipline
- Valid driver’s license and clean driving record
Ideal Candidate Mindset:
- Highly organized, decisive, and process-driven
- Ambitious, career-oriented, and seeking ownership
- Committed to coaching and developing team members
- Comfortable performing field work while leading a team
- Maintains a high personal standard and team standard
- Motivated by results and continuous improvement
About Paul Bunyan Plumbing & Drains:
Paul Bunyan Plumbing & Drains, part of Legendary Home Services, is a trusted local leader in plumbing and drain services, proudly serving homeowners throughout the Twin Cities. Known for tackling big problems with expert solutions, we specialize in drain cleaning, sewer services, and plumbing repairs with a commitment to doing the job right the first time.
Our team is built on accountability, high standards, and a strong work ethic. We take pride in delivering exceptional service to our customers while creating real growth opportunities for our employees. This is a place for individuals who want to be part of a team that shows up, solves problems, and takes ownership of the work every day.
At Paul Bunyan Plumbing & Drains, you are not just joining a company. You are joining a team that values development, performance, and doing meaningful work that makes a difference in the communities we serve.
Legendary Home Services is an equal opportunity employer. We consider all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
Salary : $110,000 - $130,000