Senior Business Development & Partner Manager

Description

About LegalZoom

LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 20 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can’t wait to meet you.

Where we work

We believe work should work for you. LegalZoom supports a work-from-home environment that gives employees flexibility and balance. Our Austin, Beaverton, Frisco, Los Angeles Metro, and San Francisco Bay Area offices allow our employees to collaborate with teammates and offer special onsite events, lunches, and more.

This hybrid position will work remotely as well as onsite in either our Los Angeles, CA, Austin, TX, or Mountain View, CA office.

Overview

LegalZoom is seeking a sharp, strategic thinker that is motivated and results-oriented to join its Partnerships Department to help drive the business forward. In this role, you will manage and nurture some of the company’s biggest partner accounts. You will wear many different hats, play a driver role, and truly own your projects soup to nuts. The ideal person will be hungry to do more, raise their hand when they see a problem, and nimbly lean on several cross-functional teams in finance, product, product marketing, sales, and technology.

Our team’s mission is to help customers thrive through a trusted, curated portfolio of personalized and integrated solutions. We have a talented team that is excited to work with you towards that mission.

How we get there is summed up by these three goals:

• Solution-Based Problem Solving. We don’t point fingers – we highlight inefficiencies with improvements and come up with options to solve rather than just problems we see.
• Data-Driven Decision Making. We inform and evaluate our Partnerships and projects with data at our core. We own our business and know our business and are constantly asking questions about the data.
• Extreme Ownership. We see things through to until the last screw is in and proactively communicate progress to all stakeholders.
  
  

You Will

• Seek out industry leading, highly reputable, customer-obsessed companies to be partners with LegalZoom and to convince them to offer their best to our customers
• Negotiate complex financial terms and SLAs with partners while maintaining a “win-win-win” mentality for customers, LegalZoom, and partners Work with the partnerships teams to support prompt and thoughtful management of our strategic partner needs and requests in a fast-paced environment
• Leverage internal and external data to develop business recommendations that generate value for customers and revenue for LegalZoom, modeling of all scenarios
• Partner with internal Product and Product Marketing teams to ensure high-quality delivery of our partners' marketing strategies
• Use business acumen, analytical skills and relationship experience to market and execute complex initiatives, such as onboarding new partners or developing integrations with existing partners
• Maintain strong relationships of allies within the company and be able to effectively influence highly sought out teams to work on BD projects
• Routinely audit partner contracts and operational practices to ensure bilateral compliance
• Regularly ideate on ways to improve the customer experience to ensure a smooth, streamlined journey that engages and re-engages the customer and grows retention
• Assemble roadmaps for each partner to support the overarching strategic vision for partnerships within the company
• Help build and administer training materials for employees and encourage learning at every level
• Serve as a bridge between leadership to individual contributors to facilitate more effective communication amongst the team, and remove obstacles
  
  

You Have

• 8-10 years of strategic partnerships, analytical and/or sales experience
• Microsoft Office Experience, with comfort in Powerpoint Presentations/Google Docs to Senior Leadership
• Salesforce and/or related CRM experience
• Relationship skills that allow for internal cross functional engagement and influence with external partners
• Comfort with data manipulation, visualization and analysis. Adept at collecting, analyzing and synthesizing data to support strategies and communications internally and externally
• The ability to communicate qualitative and quantitative results clearly, succinctly and confidently in verbal and written communications
• Some experience with Project Management software such as JIRA, ClickUp, Confluence or related.
• Incredibly responsive and solution-oriented - operate at a high tempo and has an unrelenting drive to see efforts through to positive impacts on our customers and partners
• Highly organized and detail-oriented - able to successfully manage and prioritize numerous projects with minimal to no oversight
• Thrives in ambiguity - requires minimal supervision and can independently and thoughtfully develop and implement recommended approaches to complex problems
• Curious and creative, consistently seeking out ways to improve our partnerships and business, while always looking to help our customers in innovative ways
• Travel up to 20% (meetings with partners and team offsites)
  
  

LegalZoom is a remote-first company and the national range for this role is ($111,000 - $178,000) plus Bonus and Equity. Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short-Term/Long-Term Disability Insurance
• Plus other wellness benefits to include:
  
  

○ Fertility

○ Mental Health

○ One Medical

○ Fringe lifestyle benefits up to $250

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.