Operations Manager

About the Role: The HVAC Operations Manager is responsible for driving results through day-to-day management of the service and support teams.  Assist the General Manager in optimizing the team through training, development, recruiting, and retention.  

Why You’ll Want to Work Here:

• Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
• Performance pay directly tied to results – You deliver for us, we deliver for you
• Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future – 401(k) with company match
• We invest in your future – ongoing training that directly results into bigger career opportunities combined with continuous education stipends
• Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of an institutional investor

HVAC Operations Manager Key Responsibilities:

• Monitor and implement processes and procedures that are aligned with the company objectives.
• Optimize the field workforce through regular training and coaching sessions:
• Sales practices
• KPI reviews
• Performance acknowledgements and awards
• New products
• Handling customer objections
• Sales contests
• Safety Concerns
• Manufacturer’s Training
• Work with the service supervisors to evaluate technician skill levels.
• Ensure technicians skills match the tasks scheduled.
• Order materials and supplies for projects and truck restock.
• Confirm receipt of material prior to scheduling and dispatching staff to customer jobs.
• Track material and labor costs against budgets.
• Conduct weekly reviews of how the teams are tracking to hit their monthly goals.
• Provide individual Coaching as required to train employees to enhance their soft skills.
• Run weekly training meetings to cover:
• Act as a mentor to encourage individual growth.

HVAC Operations Manager Qualifications:

• At least 5 years of successful management and related technical experience.
• Highly motivated to get things done the right way.
• Excellent communication (verbal and written) and active listening skills.
• Highly confident, skilled leader who is persuasive with a selling personality.
• Must enjoy being constantly challenged to grow and improve operationally.
• Proficient with smartphones, tablets, laptops, Microsoft Word, Excel, and Outlook with the ability to learn new service software.
• Demonstrated success at building a team of technicians who do quality work.
• Able and willing to connect with the community to identify new opportunities and recruit new talent.

HVAC Operations Manager Interpersonal Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

About Us:
Legacy Service Partners (LSP) is a national leader in residential HVAC, plumbing, and electrical services. Since 2021, we've partnered with over 30 local brands across 16 states—and we’re growing fast. We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams.

Legacy Service Partners is an equal opportunity employer. We consider all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.