What are the responsibilities and job description for the IT Support Technician position at Legacy Risk Solutions?
Description
Position Overview
The IT Technician provides technical support to end-users by diagnosing, troubleshooting, and resolving hardware, software, and network issues. This role is essential in ensuring the reliability, security, and performance of Legacy Risk solutions IT systems and users.
Key Responsibilities
Qualifications, Education & Certifications
Position Overview
The IT Technician provides technical support to end-users by diagnosing, troubleshooting, and resolving hardware, software, and network issues. This role is essential in ensuring the reliability, security, and performance of Legacy Risk solutions IT systems and users.
Key Responsibilities
- Provide T1/ T2 level support for end users Desktop, laptop or associated peripherals.
- Install, configure, and maintain operating systems, software applications, and hardware components.
- Troubleshoot user issues related to system access, accounts, and permissions.
- Support networking fundamentals (Wi-Fi, VPN, DHCP, DNS, TCP/IP).
- Assist with cybersecurity best practices including system updates, antivirus management, and MFA support.
- Document technical issues and resolutions in a ticketing system and create Knowledge base articles for future reference when necessary.
- Escalate complex issues to senior IT staff or service providers when necessary.
- Participate in IT projects, deployments, and upgrades.
- Maintain strong communication with staff while delivering professional and effective support.
- Must have reliable transportation and be able to travel to support business needs.
Qualifications, Education & Certifications
- Associate’s degree in IT, Computer Science, or related field required. College degree preferred.
- CompTIA A
- CompTIA Network
- Proficiency in Windows environments.
- Knowledge of Active Directory, user account management, and group policies.
- Familiarity with remote support tools and ticketing systems.
- Basic networking knowledge (LAN/WAN, cabling, wireless, VPN).
- Basic understanding of cybersecurity practices such as patching, phishing awareness, and endpoint protection.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Customer service–oriented with the ability to assist non-technical users.
- Ability to multitask and prioritize in a fast-paced environment.
- Collaborative and team-focused attitude.
- 2-4 years of IT support/help desk experience.
- Hands-on lab, internship, or CompTIA certification–based experience accepted for entry-level candidates.