Contents Manager

Company Description

Legacy Restoration provides expert water, fire, storm, and mold restoration services across Fort Myers, St. Petersburg, Denver, Chicago, and other communities nationwide. With decades of expertise, we deliver quick and reliable solutions tailored to meet the needs of our clients in times of urgency. Our team takes pride in going beyond restoring structures, fostering genuine impact through community support initiatives. We are committed to excellence and are a dependable partner you can trust when it matters most. At Legacy Restoration, restoration extends beyond properties—it’s about helping people rebuild their lives.

Role Description

This is a full-time, on-site role for a Contents Manager based in Glendale Heights, IL. The Contents Manager will oversee and coordinate the detailed processes of content inventory, content assessment, content cleaning, and restoration planning. Responsibilities include managing the logistical handling of both damaged and undamaged items, maintaining quality assurance standards, collaborating with the restoration team, and streamlining workflows to meet client needs. The role requires active communication with both internal teams and clients to ensure high levels of satisfaction and timely deliverables.

Qualifications

• Knowledge and experience in restoration processes related to content management and restoration, including handling water, fire, storm, or mold-damaged items
• Strong organizational and time management skills to track, assess, and manage inventory efficiently
• Exceptional communication skills for collaboration with team members and engaging directly with clients
• Basic proficiency with logistics or inventory management software or systems
• Ability to work in a physical, fast-paced environment and adapt to changing priorities
• Experience with training and managing a small team is a plus
• Dedication to delivering excellent customer support and maintaining company reputation