Business Development Associate I

At ELM Management Services, the Business Development Associate I is responsible for establishing and maintaining strong relationships with referring physicians and healthcare providers to enhance collaboration and ensure a seamless referral process. This role focuses on promoting the company’s services, facilitating effective communication, and collaborating on strategies to improve patient care and satisfaction.

Essential Functions:

• Establish trust and rapport with stakeholders (established / potential referral partners) by understanding their needs and preferences, and regularly meet with them to discuss their services and how they can benefit the patients / clients
• Act as a two-way communication channel, addressing referral source inquiries and concerns while providing educational resources about their services
• Identify and resolve any hurdles that might prevent smooth referrals or collaboration between referral partners and the organization
• Analyze referral patterns and trends, providing insights to management for strategic planning and targeted outreach effort
• Support speciality services, specifically worker’s compensation and personal injury
• Conduct regular visits to practices to communicate updates about services and gather feedback.
• Promote specialties and services to enhance visibility and attract referrals
• Organize and participate in educational events, seminars, and community outreach initiatives to raise awareness of available services
• Stay current on healthcare industry trends, regulatory changes, and competitive landscape to enhance the organization’s position
• Collaborate with marketing and business development teams to identify opportunities for growth and improvement in engagement strategies
  
  
  

Other Duties and Responsibilities:

• Participate in medical conferences, industry events, and other networking opportunities (such as dinners) that often take place after regular business hours, to connect with doctors and / or other referral sources to build relationships
• Responsible for managing their budget for meals, treats, and other business-related expenses incurred when marketing to accounts
• Manage a professional expense budget using a company credit card to cover meals, and relationship-building activities (treats/goodies, meals) while adhering to company policies
  
  
  

Knowledge, Skills, and Abilities:

• The Organization's Services: In-depth knowledge of the services and specialties offered by the healthcare organization they represent is essential.
• Communication: Excellent written and verbal communication skills are paramount. Ability to clearly and concisely explain information to stakeholders, who may have limited time.
• Problem-Solving & Negotiation: Ability to identify and address any challenges that may arise in the referral process and find solutions that work for both sides.
• Presentation Skills: Ability to effectively present information about the organization's services to potential / established referral sources.
• Time Management: Ability to often juggle multiple tasks and deadlines, so strong time management skills are crucial.
• Professionalism: Maintaining a professional demeanor and image is important when representing their organization internally and externally.
• Self-Motivation: Ability to take initiative and work independently is important, as they may not have constant supervision.
• Ability to use Microsoft Office Suite for data tracking and reporting.
• Ability to use discretion and work independently under general supervision.
• Ability to understand and adhere to the Professional Code of Conduct.
  
  
  

Qualifications & Requirements:

• Bachelor’s degree in healthcare administration, business, marketing, or a related field preferred. Equivalent work experience will be considered.
• Minimum of 1 year of experience in a personal injury background, preferred areas in business development marketing and provider relations within the orthopedics, pain management, and neurology space
• Knowledge of healthcare systems, referral processes, and medical terminology is beneficial.
• Ability to work independently, demonstrating a proactive and consultative approach to physician engagement.
• Access to reliable internet and telephone services, specifically 10M download and 5M upload packages or higher as well as a strong WiFi signal from your remote work location.
• Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening. Depending on state-specific requirements, this may include drug testing, health screening, CPR/Basic First Aid, and license/credential verifications.
  
  
  

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Physical Requirements & Working Conditions:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities; these are made on a case-by-case basis.

While performing the responsibilities of the role, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

Limitations and Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Other duties may be assigned from time to time.

Equal Employment Opportunity Statement:

ELM is an equal opportunity employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military, and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.