What are the responsibilities and job description for the Loan Operations Quality Assurance Specialist position at Legacy Bank?
As a Loan Operations Quality Assurance Specialist at Legacy Bank you will be responsible for conducting comprehensive reviews of all loan files to ensure accuracy, completeness, and compliance with internal policies, and regulatory requirements. This role requires a deep understanding of the lending function and strong knowledge of various loan types, including consumer, consumer RE, commercial, and commercial RE.
Join Legacy Bank where strong relationships, exceptional service, and thoughtful solutions are at the heart of everything we do. If you're detail-oriented, driven by quality, and thrive in a supportive environment that values integrity and teamwork, we’d love to hear from you. Apply today and help us continue building trust through excellence in lending.
Responsibilities
•Review new and renewed loans to verify all required documents have been obtained and are accurate. Verify in the core system to ensure accuracy, completeness, and compliance with bank policies, legal requirements and regulatory requirements.
•Verify required documents are obtained, properly tracked, and that the bank’s lien position is perfected and maintained on all collateral.
•Review delinquency notices daily to ensure payments have not been received prior to mailing. Verify loan posting journals to confirm payments are accurately applied to loan accounts. Identify and escalate discrepancies or errors in loan documentation or payment processing.
•Recommend and implement process improvements to enhance operational efficiency and accuracy.
•Primary contact for answering loan operations customer calls.
•Other duties as assigned.
•Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, the Office of Foreign Assets Control and security policies and procedures.