What are the responsibilities and job description for the Information Technology Service Desk position at Leeds Professional Resources?
CONTRACT
Our client, a leading private equity firm, is seeking a Service Desk Associate to work onsite at their Miami office helping deliver white glove IT support. This individual will work on a variety of user facing technologies, including desktop operating systems, enterprise productivity applications, email and endpoint protection and management solutions. This individual will provide high-quality customer service, ensuring the client’s IT systems and equipment issues are resolved in a timely manner. Support will be offered both onsite and remotely.
Key Responsibilities & Duties:
- Provide resolution and excellent customer service while troubleshooting technical hardware/software issues.
- Provide quick and effective assistance to end-users with IT issues (in-person, via email/chat or phone).
- Troubleshoot issues with laptops, iPhones, iPads, enterprise applications such as Outlook, Excel, Zoom etc.
- Thoroughly and accurately understand issues and analyze the problem in a systematic fashion.
- Troubleshoot virtual conferencing systems (such as Zoom) and provide IT assistance in conference rooms.
- Set up accounts for new employees and configure their laptops.
- Perform daily, weekly, and monthly tasks to monitor, audit, and true-up IT resources
- Assist other IT team members with ongoing projects (at both the Miami office and other locations).
Experience & Qualifications:
- Education in Information Technology, Computer Science or equivalent field preferred
- 3 years of proven experience in a similar role is required.
- Excellent verbal and written communication skills and experience working with C-Level executives is required
- Troubleshooting experience with MS Office apps and Windows workstations is required
- Troubleshooting experience with iPhone and iPad is required. MDM experience is highly preferred.
- Familiarity with AI-assisted service desk tools is a plus as we continue modernizing our IT operations