What are the responsibilities and job description for the B2B Collector position at Leeds Professional Resources?
Leeds Professional Resources is working with a client in the Tampa 33619 area that is looking for a B2B Collector to join their growing team.
- Negotiate payoff deadlines or payment plans as needed.
- Process payments, reconcile accounts and update client records in the accounting system maintaining updated customer accounts.
- Escalate unresolved issues to management including customers unwilling or unable to pay when necessary.
- Fully notate accounts with updates on status of collections
- Respond to customer inquiries.
- Track collection progress and report on collections activity as required.
- Work closely with internal teams such as solutions, credit, billing and branch leadership to address collection-related issues and improve processes.
- Coordinate problem resolution with appropriate branches/departments as needed.
- Respond to internal requests for account status and information.
- Supports other collectors as needed and contributes to overall team performance.
- Monday through Friday 8am-5pm
- First 90-120 days in office for training then hybrid work schedule
- 5 years’ experience in Business to Business Collections required
- 2-3 years’ proven experience reconciling customer accounts and invoices strongly preferred.