What are the responsibilities and job description for the Assistant Service Manager/Service Advisor position at Lee's Tire & Service?
Job Summary
We are seeking a motivated and knowledgeable Service Advisor to join our dynamic team in a fast-paced automotive repair environment. The ideal candidate will serve as the primary point of contact for customers, guiding them through their service experience while ensuring high levels of customer satisfaction. This role requires a blend of mechanical knowledge and strong interpersonal skills to effectively communicate with clients about their vehicle needs, including diagnostics, repairs, and maintenance.
Duties
- Greet customers promptly and professionally upon arrival at the service department.
- Assess customer needs and recommend appropriate services, including oil changes, automotive diagnostics, and diesel engine repair.
- Provide detailed explanations of services and repairs to customers, ensuring they understand the work being performed on their vehicles.
- Manage service appointments and maintain an organized schedule for technicians.
- Upsell additional services based on customer needs and vehicle condition.
- Handle cash transactions accurately and maintain records of all service activities.
- Collaborate with technicians to ensure timely completion of services while maintaining quality standards.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
Requirements
- Previous experience in an automotive dealership or service environment is preferred.
- Strong mechanical knowledge with a background in automotive service or auto service management.
- Proficiency in automotive diagnostics and familiarity with various repair processes.
- Excellent communication skills with the ability to explain technical information clearly to customers.
- Experience in upselling services and handling cash transactions effectively.
- Ability to work well under pressure in a fast-paced environment while maintaining attention to detail.
- A positive attitude and a commitment to providing exceptional customer service.
Join our team as a Service Advisor where your expertise will help drive customer satisfaction and loyalty!
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Days:
- Monday to Friday
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $45,000 - $65,000