What are the responsibilities and job description for the Eligibility Specialist position at Lee County Government?
This is a grant-funded role, and continued employment is contingent upon ongoing FloridaCommerce based grant funding.
This position is a great fit for someone who enjoys helping people, working in a team environment, and supporting programs that meet important community needs.What You'll Do
- Application Review & Processing
- Review and process LIHEAP applications for completeness and accuracy.
- Follow up with applicants to collect required documentation and clarify information.
- Client Support & Community Outreach
- Communicate with clients, utility providers, and partner agencies regarding program services and eligibility.
- Participate in outreach events to increase awareness of available energy assistance.
- Documentation & Records Management
- Maintain accurate and confidential client records, both digital and paper-based.
- Perform general administrative tasks, including scanning, filing, mailing, copying, and data entry.
- Teamwork & Collaboration
- Work cooperatively within the Family Impact Unit and with cross-departmental teams to ensure coordinated service delivery.
- Foster an inclusive environment through respectful communication and collaboration.
- Diverse Community Engagement
- Interact professionally with individuals from a variety of socioeconomic, cultural, and demographic backgrounds.
- Additional Duties
- Perform other tasks and responsibilities as assigned in support of program goals.
- High school diploma or GED equivalent
- Minimum of two (2) years of experience in human services or a closely related field, such as:
- Social services
- Case management
- Public assistance or benefits eligibility work
- Behavioral health support
- Youth or family services
- Work with vulnerable populations (seniors, veterans, individuals with disabilities)
- Intake screenings
- Nonprofit program support
- Valid driver’s license and a clean driving record
- Strong attention to detail and organizational skills
- Ability to stay calm and professional in emotionally sensitive or high-pressure situations
- Basic math and data entry skills; comfort using Windows-based software
Preferred
- Bachelor’s degree in Human Services or a related discipline
- Bilingual applicants are strongly encouraged to apply
Fingerprint Screening Requirement
This position requires a fingerprint-based background check, as required by law. The screening reviews criminal history and other legally permitted information. Applicants who do not meet the screening requirements will not be eligible for employment. Learn more: https://info.flclearinghouse.com.
Work Schedule: Monday – Friday, 8:00 A.M. – 5:00 P.M.Why Join Us?
About the Department
The Lee County Department of Human & Veterans Services (HVS) provides programs and resources that support housing stability, economic security, and quality of life for residents. HVS assists individuals and families through homelessness prevention, housing programs, veteran services, and partnerships with local organizations and service providers.
The department works with community organizations, landlords, and service providers to connect residents with housing resources and services that support self-sufficiency and long-term stability. HVS is committed to delivering effective services, managing housing assistance programs, and strengthening the community through coordinated support and resource development.
About Lee County
Lee County is located in beautiful Southwest Florida and is home to over 800,000 residents. We are dedicated to serving our community with high-quality services and a focus on sustainability and innovation. Join us in making Lee County a great place to live, work, and visit. Find out more about Lee County at Lee County Government.
Salary : $17 - $25