What are the responsibilities and job description for the Customer Experience Advocate position at Lee Company?
Summary Of Job
Join our team of professional Customer Experience Advocates helping businesses with all of their Residential service needs, such as HVAC, Plumbing and Electrical.
Be part of a growing team where we thrive responding to calls, emails, and chats from customers in a professional, and timely manner. We encourage daily interactions across business lines to provide an optimal level of support and communication.
Develop and maintain strong professional working relationships with other team members. And have a deep understanding of Lee Company’s culture and mission to create a place where employees can THRIVE is vital to the success of this position.
Flexible schedule offering day and evening hours!
Hybrid Work from Home schedules available!
Skills And Abilities
Our mission at Lee Company is to create a workplace where our employees can thrive, and we back that up with action. Wellness isn’t just about your physical health; it’s about your finances, career, community, and relationships too. We don’t just talk the talk; we walk the walk. Check out the benefits that help our team live well and work well every day!
Join our team of professional Customer Experience Advocates helping businesses with all of their Residential service needs, such as HVAC, Plumbing and Electrical.
Be part of a growing team where we thrive responding to calls, emails, and chats from customers in a professional, and timely manner. We encourage daily interactions across business lines to provide an optimal level of support and communication.
Develop and maintain strong professional working relationships with other team members. And have a deep understanding of Lee Company’s culture and mission to create a place where employees can THRIVE is vital to the success of this position.
Flexible schedule offering day and evening hours!
Hybrid Work from Home schedules available!
Skills And Abilities
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Must practice active listening/ and problem-solving skills
- Driven, tenacious and enthusiastic attitude
- Service-minded 'How can I help?' approach
- Methodical, organized and with excellent attention to detail
- Team Player willing to roll sleeves up and collaborate with the team
- Ability to multi-task and work under pressure
- High level interpersonal communication skills, both verbal and written
- Computer skills (MS Teams, MS Outlook, Internet and Intranet navigation, Web-based platforms.
- Dynamics 365 experience a plus but not required.
- Five9 experience not required but desired.
Our mission at Lee Company is to create a workplace where our employees can thrive, and we back that up with action. Wellness isn’t just about your physical health; it’s about your finances, career, community, and relationships too. We don’t just talk the talk; we walk the walk. Check out the benefits that help our team live well and work well every day!
- Physical: Comprehensive health, dental, and vision insurance, plus free virtual primary care, mental health, and urgent care services for employees and their family members.
- Financial: Earned Wage Access (EWA) – access a portion of your earned pay before payday, 401(k) company match, HSA contributions, and company-paid life and long-term disability insurance.
- Community: Company-supported volunteer opportunities to make a real impact.
- Career: Free trade training through Lee Company University (LCU), paid time off (PTO), and career growth opportunities.
- Relational: Paid time off (PTO), holidays, and Chaplain services for support when you need it.