Collections Specialist

The Collections Specialist is responsible for managing past‑due customer accounts and driving timely payment through proactive outreach, dispute resolution, and consistent follow‑up. This role plays a key part in improving cash flow, reducing delinquency, and maintaining positive customer relationships while enforcing company credit and collection policies.

• Proactively contact customers via phone, email, and written correspondence regarding outstanding and past‑due balances
• Manage an assigned portfolio of accounts, prioritizing collection activity based on risk and aging
• Negotiate payment plans and resolve delinquent balances in accordance with company policies
• Document collection efforts, customer communications, and commitments to pay within the ERP system
  
  

• Investigate payment delays, short pays, and invoice discrepancies
• Coordinate with Billing, Sales, Customer Service, and Operations to resolve disputes efficiently
• Track and follow up on open issues to ensure timely resolution and payment
  
  

• Monitor daily AR aging and escalation thresholds
• Provide updates on collection status, risks, and trends to management
• Assist with cash forecasting by reporting expected payments and collection timelines
  
  

• Ensure adherence to company credit policies and internal controls
• Recommend accounts for credit hold, escalation, or further action when necessary
• Support audit requests by providing documentation of collection efforts
  
  

• 2 years of experience in collections, credit, or accounts receivable
• Strong verbal and written communication skills with a professional, customer‑service mindset
• Experience handling difficult conversations while maintaining strong customer relationships
• Proficiency with ERP systems (NetSuite, SAP, Oracle, Microsoft Dynamics, or similar)
• Strong organizational skills and ability to manage multiple priorities
  
  

• B2B collections experience
• High‑volume or fast‑paced environment exposure
• Construction, property management, manufacturing, or service‑based industry experience
• Intermediate Excel skills for tracking and reporting
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.