ServiceNow Admin/Developer

We are looking for a ServiceNow Consultant to start immediately.

• This is a contract position, on W2, at least towards the end of this year
• The company purchased ServiceNow 6 months ago, we are looking for someone who can handle the day to day operations
• Not looking for a core developer, but basic administration stuffs, building integration with another tool, service catalogues, automate a workflow, on boarding and offboarding process, building a chatbot on virtual agent, building a dashboard
• Company has 500 users, 2 instances of ServiceNow
• Ideally someone who is local, but we are open to remote candidates who can work in PST hours from 8 AM to 5 PM PST.

key responsibilities/requirements for the role:

• ServiceNow instances administration, support and development - manage and monitor health and ensure availability, plan and install patches/updates as required, and Create support cases
• Serve as the subject matter expert for the ServiceNow platform, including its architecture, modules, workflows, and best practices.
• Work closely with stakeholders to understand business needs and translate them into technical requirements and solutions.
• Lead ServiceNow-related projects, ensuring timely delivery, proper documentation, and adherence to project timelines.
• Create and maintain detailed technical documentation of ServiceNow configurations, customizations, and processes.
• Develop and support chatbot and mobile interface
• Configure ServiceNow modules - CMDB, Asset management
• Enable auto discovery of IT assets, and experience with service mapping
• Enable integrations with IT systems - Azure (ITOM), Intune etc.
• Develop Service Catalogs and workflows
• Enable AI capabilities (agentic etc.)
• Enhance/customize out of the box modules - Incident/Request/Change/Problem
• Create reports and support end users within ServiceNow platform
• Recommend improvements where ServiceNow can benefit the organization
• Collaborate with IT peers to drive automation and improve existing support processes
• Experience with IT monitoring capabilities - monitoring and logging tool (PRTG)
• Proficient in Windows administration - Active Directory and PowerShell scripting

Educational requirements:

• Bachelor's degree in computer science, or a related field
• 10 years' experience in the IT industry, with expertise in ServiceNow administration, development and IT operations in general
• ServiceNow certification is desired
• Experience with cloud systems (AWS, Azure) and networking technologies
• Proficiency in ServiceNow scripting languages, such as JavaScript, and Glide.
• Strong understanding of ITIL processes and best practices.
• Strong network and server background, with IT monitoring experience (PRTG, Logic monitor etc.)
• Strong communication and collaboration skills
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.