What are the responsibilities and job description for the Operations Coordinator - Eden Prairie, MN position at Ledgent Technology?
Operations Coordinator
Location: Onsite in Eden Prairie, MN
Duration: 6 month, Contract, W-2
Pay: $19.50/hr
Our Transportation client is seeking a detail-oriented Operations Coordinator to support our logistics and transportation operations. In this role, you'll focus on accuracy, efficiency, and customer satisfaction while handling various critical tasks that keep shipments moving and our clients informed.
Key Responsibilities
- Execute tasks such as order creation, shipment activation, load building and assignment, appointment scheduling, tracking/tracing shipments, invoicing, and financial updates.
- Manage non-standard activities related to carrier payments (T-cheks), and handle order rejections, cancellations, event resolution, booking, and load bouncing.
- Monitor task boards and shared inboxes to promptly respond to customer and carrier requests.
- Document shipment events per SOPs and experience; escalate issues as needed.
- Follow through on inquiries to ensure full customer and carrier satisfaction.
- Validate data accuracy in line with C.H. Robinson and customer standards.
- Perform other tasks as required based on team and location needs.
Qualifications
- High school diploma or GED.
- Availability to work evenings and/or weekends (for select roles).
- 2 years of customer service experience in a call center or logistics/transportation environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Previous customer service experience in a high-volume setting.
- Strong communication, prioritization, and time management skills.
- Exceptional attention to detail.
- A commitment to fostering a diverse and inclusive workplace.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Salary : $20
